Carter Smith
Union City, TN,TN
Summary
Dynamic professional with a proven track record at Smith’s Custom Apparel, excelling in creative problem solving. Adept at enhancing customer satisfaction and streamlining operations, I leverage strong communication skills and safety procedures to drive results. Committed to fostering team cohesion and delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Termite Technician
Servall Llc Termite & Pest
11.2025 - Current
- Documented service reports detailing findings, treatments, and client interactions for compliance.
- Educated clients on prevention methods and maintenance practices for pest control effectiveness.
- Spoke to customers regarding satisfaction rates with our services as well as going through the billing process with them.
Customer Service Representative
Walmart
08.2023 - 11.2025
- Managed front desk phone service lines, addressing customer inquiries regarding return services and resolving concerns.
- Facilitated direct customer interactions, addressing needs and inquiries.
- Assisted customers with transactions at the register. Processed refunds efficiently. Checked out customers promptly.
Manager / General Manager
Smith’s Custom Apparel
01.2020 - 08.2023
- Led staff in achieving high customer satisfaction through personalized service and product knowledge.
- Streamlined inventory management processes to reduce waste and enhance stock accuracy.
- Developed training programs for new employees, improving onboarding efficiency and team cohesion.
- Implemented visual merchandising strategies that increased product visibility and enhanced store aesthetics.
- Established strong vendor relationships, negotiating favorable terms to improve cost efficiency and product quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
No Degree - Buisness
Bethel University
McKenzie, TNSkills
- Salesmanship
- Dependable and reliable
- Creative problem solving
- Safety procedures
- Preventative measures
- Customer service
- Active listening
- Relationship building
- Problem resolution
- Computer proficiency
- Documentation and reporting
Timeline
Termite Technician
Servall Llc Termite & Pest
11.2025 - Current
Customer Service Representative
Walmart
08.2023 - 11.2025
Manager / General Manager
Smith’s Custom Apparel
01.2020 - 08.2023
No Degree - Buisness
Bethel University