Jamal Smith
Miami,FL
Summary
Results-driven Property Manager with 11+ years of experience in multifamily and student housing operations, asset performance, revenue optimization, and resident retention. Proven success leading high-performing communities while driving occupancy, increasing revenue, improving resident satisfaction, and maximizing asset value.
Overview
8
8
years of professional experience
Work History
Property Manager
Identity Miami
Miami, FL
01.2023 - Current
- Managed a 621-bed community and achieved 100% pre-leased occupancy.
- Exceeded a record-breaking 52% year-over-year renewal retention rate.
- Delivered 5% year-over-year rental rate growth.
- Supported operations for 621 residents while maintaining exceptional service standards.
- Developed and managed an $8.5 million annual operating budget.
- Prepared annual budgets for asset management and ownership groups.
- Produced monthly financial variance commentary reports for senior leadership and ownership.
- Generated a positive ROI of $325,000 through operational and revenue initiatives.
- Created and maintained capital expenditure tracking for all approved projects.
- Maintained delinquency below 4% through proactive collections management.
- Managed rent collections, invoice processing, and financial operations.
- Negotiated and managed vendor contracts including HVAC, flooring, landscaping, cleaning, and repair services.
- Ensured compliance with Fair Housing regulations and local, state, and federal requirements.
- Coordinated and oversaw a $3.9 million façade replacement CapEx project (2026).
- Coordinated and oversaw $1.2 million in approved CapEx projects (2025).
Bookkeeper / Assistant Property Manager
Article Student Living
Tallahassee / Gainesville, Florida
01.2019 - 01.2023
- Achieved rental rate growth of 6.9% year-over-year.
- Managed rent collections, invoices, bids, proposals, and budget monitoring to maintain financial integrity.
- Coordinated management of $5 million operating budget, ensuring alignment with financial goals.
- Increased revenue 5.8% year-over-year and exceeded budget by 10.2%.
- Oversaw capital expenditure projects, streamlining vendor coordination for timely execution.
Education
Bachelor of Science - Business Administration
Florida A&M University
Tallahassee, FL12-2020
Skills
- Property Operations
- Resident Relations & Retention
- Budget Management
- Forecasting and Variance Analysis
- Team Leadership & Development
- Leasing Strategy
- Capital Planning
- Revenue Management
- Entrata
- Yardi
- Microsoft Excel
Accomplishments
- 2025 Turn Excellence Award
- 2025 Core Value Award (All In) , Q3 - Peer Voted
- 2025 Renewal Award, '25-'26 AY - Highest Renewal Percentage in companywide (52%)
Timeline
Property Manager
Identity Miami
01.2023 - Current
Bookkeeper / Assistant Property Manager
Article Student Living
01.2019 - 01.2023
Bachelor of Science - Business Administration
Florida A&M University