Jamal Trotman
Suffolk,VA
Summary
Dynamic culinary professional with experience at Chick-fil-A, excelling in food safety and adaptability. Recognized for enhancing customer satisfaction through high-quality meal preparation and effective communication. Proven ability to resolve issues swiftly, fostering a positive environment and training new staff to uphold sanitation protocols. Committed to delivering exceptional service and maintaining product quality.
Overview
2026
2026
years of professional experience
Work History
Cook Operator
Chick-fil-A
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Safely operated various kitchen equipment, maintaining them properly to prevent accidents or malfunctions during service hours.
- Contributed to a positive work environment by fostering open communication channels among team members regarding best practices and areas for improvement.
- Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
- Resolved customer complaints or concerns quickly and professionally, resulting in higher satisfaction rates.
- Transferred oil from holding tanks to fryer tanks and basins when necessary to maintain product quality and freshness.
- Performed routine fry-ups to monitor product color and quality and meet corporate standards.
- Trained new staff members on proper cooking techniques, equipment usage, and kitchen safety procedures.
Sales Associate
Chick-fil-A
06.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Kings Fork High School
Suffolk, VA06.2024
Skills
- Food safety
- Adaptability in kitchen
- Sanitation protocols
Timeline
Sales Associate
Chick-fil-A
06.2024 - Current
Cook Operator
Chick-fil-A
High School Diploma -
Kings Fork High School
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