Jamal T. Young
Columbia,DC
Summary
- Seeking a position in customer service and mechanical technician with the desire to excel within a company that allows me to utilize my skills in reading technical documents, machine quality control, data entry, claims examination, and production.
- Obtained 15+ years of knowledge in vehicle mechanic experience including engine repairs and replacement, electronic equipment, and exhaust systems, diagnostic readings, hand-tool knowledge, and calibrating systems.
- Exemplary communication and interpersonal skills, Problem-solving skills, organizational skills, time management, claims/appeals, and multitasking skills.
- Detail-oriented, achievement-driven, extraordinary decision-making skills and judgement calls
- Committed to outstanding customer service, written and oral communication, operative reports, administrative support, and teamwork at any level of professionalism, exceptional versatility, and adaptability.
Overview
14
14
years of professional experience
Work History
Operations Technician
Sylvamo
01.2022 - 08.2023
- Company Overview: International Paper
- Monitoring and recording production data and adjusting as needed to ensure quality and safety standards are met
- Regularly conduct tests of the machine’s performance and operating capacity
- Calibrate the machine before production begins to ensure they are cleaned and can pass performance tests
- Following safety protocols and procedures to ensure a safe work environment
- International Paper
Quality Technician
Owens Corning
01.2017 - 01.2022
- Checked materials compliance with supplier and owner specifications by visually and scientifically verifying supply
- Responsible for managing the quality of products and company processes
- Inspecting products to ensure that they meet defined standards for durability, function, customer satisfaction, or any other metric considered a measure of quality by the industry
- Validated sample representations with audits, checking reports, annualizing test data, and quality assurance by reviewing production from prior shift
- Coordinated daily quality control activities including data entry of plans, routine checks, and regular sampling
- Handled all ongoing testing, troubleshooting, and calibration types
Nuclear Security Officer
U.S. Security Associates
01.2015 - 01.2017
- Protected building occupants and guests by controlling access points
- Including preventions of unauthorized individuals on campus and confiscation of contraband items
- Responsible for maintaining security, control, and the protection of special nuclear material
- Updated security and facility management on actives and incidents with thorough daily reports
- Process visitors, personnel, and provide materials escort for access to authorized plant areas
- Ensure no unauthorized transport of weapons, drugs, explosives or other prohibited items into protected area by conducting standard and random visitor, personnel, and vehicle searches (commercial and private vehicles)
Armored Truck Driver
Garda Security
01.2010 - 01.2014
- Adhered to demands by planning efficient routes and adjusting plans to compensate for technical issues on the road
- Enhanced customer satisfaction with fast knowledgeable services
- Responsible for Communicating with customers about delivery schedules and any special instructions for deliveries
- Providing security for cash deliveries by using surveillance equipment, security alarms, and safes or other secure storage containers
- Following all traffic laws and always driving safely while ensuring that cargo is delivered safely and on time
- Meeting with clients to set up appointments, discuss procedures for delivery of items, and provide customer service
Education
High School Diploma -
Spring Valley High School
01.2001
Skills
- MS Office
- Google Drive
- Spreadsheets
- Presentations
- Data Analyst
- Programming
- Electronic Data Processing
- Teams Chat
- ER/LR Benefits
- Doxy Video Calls
- Program/operations in multiple systems
- Inbound/Outbound Switchboard
- Call Center
- Lockout and tagout procedures
- Assembly processes
Availability
Permanent, Full Time, US, SC, Columbia, US, Remote
Personal Information
Citizenship: United States of America
Timeline
Operations Technician
Sylvamo
01.2022 - 08.2023
Quality Technician
Owens Corning
01.2017 - 01.2022
Nuclear Security Officer
U.S. Security Associates
01.2015 - 01.2017
Armored Truck Driver
Garda Security
01.2010 - 01.2014
High School Diploma -
Spring Valley High School
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