Jamal Wilson
Smyrna,GA
Summary
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
13
13
years of professional experience
Work History
Technician
Temco Logistics
Kennesaw, GA
09.2025 - Current
- Operated material handling equipment to ensure efficient movement of goods.
- Conducted regular inventory checks to maintain accurate stock levels.
- Assisted in loading and unloading shipments, ensuring timely processing of orders.
- Adhered to safety protocols, minimizing risks during operations.
- Maintained cleanliness and organization of work area for optimal efficiency.
- Trained new employees on operational procedures and safety guidelines.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Implemented process improvements that increased workflow efficiency within the warehouse.
Driver Manager
SGP Global Logistics
Slidell, LA
02.2023 - 09.2025
- Coordinated daily routing and scheduling for drivers to optimize delivery efficiency.
- Monitored driver performance metrics to ensure compliance with safety regulations.
- Resolved driver issues and inquiries promptly to maintain high levels of service quality.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
Data Analyst
Sewerage & Water Board of New Orleans
New Orleans, LA
03.2018 - 01.2023
- Developed and maintained dashboards using Tableau for real-time reporting on system performance.
- Trained new analysts on data management protocols and best practices for effective reporting.
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
Night Audit Supervisor
Hilton Riverside
New Orleans, LA
05.2013 - 05.2018
- Supervised nightly operations, ensuring accuracy in financial reconciliations and reporting.
- Led team in executing end-of-day procedures, enhancing workflow efficiency and service quality.
- Trained and mentored staff on audit protocols, fostering a culture of continuous improvement.
- Analyzed discrepancies in financial records, implementing corrective actions to maintain integrity.
- Oversaw compliance with hotel policies during audit shifts, ensuring adherence to regulatory standards.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Acted as manager on duty during overnight shift Number times per week.
- Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Education
Bachelor of Science - Computer And Information Sciences
Southern University At New Orleans
New Orleans, LA05.2012
Skills
Customer service
Works Well Under Pressure
Multitasking and organization
Troubleshooting
Installation and repair
Power Tools and Equipment
Written/Verbal communication
Heavy lifting
Team Training
Electrical repair
Tech-Savvy
Maintenance and repairs
Documentation and reporting
Equipment maintenance
Customer interaction
Repair services
MS Excel
Timeline
Technician
Temco Logistics
09.2025 - Current
Driver Manager
SGP Global Logistics
02.2023 - 09.2025
Data Analyst
Sewerage & Water Board of New Orleans
03.2018 - 01.2023
Night Audit Supervisor
Hilton Riverside
05.2013 - 05.2018
Bachelor of Science - Computer And Information Sciences
Southern University At New Orleans