Jamal E. Freeman

• Utilized professional telephone skills and extensive knowledge of Comcast products and services to persuade customers to take advantage of company offerings.
• Managed sales cycle to maintain solid customer base.
• Achieved sales among top 30% of salespeople in the company for 2.5 years.
• Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
• Mastered and constantly improved sales prospecting, follow-up and upsell processes.

• In charge of planning and managing marketing campaigns that promote a company's brand, products, and services
• Their duties include planning campaigns, analyzing metrics, and identifying trends
• Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.

Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Created customer support strategies to increase customer retention.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

• Responsible of increasing drive sales for a company, by presenting and selling products, generating leads, and meeting sales goals.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Inbound Marketing Optimization And Sales

Achievements

• Honoree of Deans List
• Honoree of Presidents list

• Relevant Coursework: Marketing & Sales