Daevin Mouton
Lafayette,LA
Summary
Exceptionally skilled, meticulous, and experienced customer service professional with keen attention to details, excellent communication, and management skills. Organized and results-driven, with strong work ethic and committed to providing superb customer service. Seeking to utilize transferable skills, by transitioning to a position in social services.
Overview
17
17
years of professional experience
Work History
Customer Account Executive
Stuller
Lafayette, LA
11.2015 - Current
- Utilized Oracle to obtain customer’s information and records exercising strict confidentiality
- Support customers with pricing and inventory
- Provide customers with product knowledge based off their need
- Reserve products for online orders
- Assist with processing incoming orders via facsimile.
Shift Leader
Walgreens
03.2014 - 11.2015
- Managed the sales floor independently as well as assisted the Store Manager with management of daily operations at the retail store and pharmacy
- Supervised procedures, team members, shift changes, and task delegation to staff
- Demonstrated best practices to enhance the consumer experience
- Resolved customer complaints and assisted with escalated concerns
- Introduced training programs that enhanced employee’s performance.
Store Supervisor
Stage
02.2011 - 01.2014
- Assigned task to associates by priority
- Responsible for cash management for opening and closing shifts
- Managed store purchasing, shipment, and shrink
- Worked with staff to maintain exceptional store appearance & mandatory revisions
- Ensured team was trained on providing great customer care & resolved customer complaints.
Case Cart Surgical Tech
Lafayette General Medical Center
Lafayette, LA
01.2008 - 05.2009
- Ensured compliance with safety regulations at all times while working on site.
- Responsible for placement of case cart in the operating room.
- Responsible for maintenance of sterile products and accurately pulling cases.
- Maintained surgical supplies and equipment and inventory
- Sterilized contaminated surgical carts
- Completed sterilization log sheets
Education
Bachelor of Arts- Sociology - Family & Child Studies
MCNEESE STATE UNIVERSITY
12-2017
Skills
- Sound Customer Service
- Oracle
- Sales Force
- Excellent communication skills with a focus on customer service
- Problem Solving
- Extensive familiarity in MS Office applications including Word, and Excel
- Team Leadership
- Outbound/Inbound Calling
- Time management
- Superior organizational and interpersonal skills
- Knowledge of products and services
- Attention to Detail
- Operations
- Excellent dependability in maintaining strict customer confidentiality
- Administrative support
- Retail
- Cash Management
- Training
- Account Servicing
Timeline
Customer Account Executive
Stuller
11.2015 - Current
Shift Leader
Walgreens
03.2014 - 11.2015
Store Supervisor
Stage
02.2011 - 01.2014
Case Cart Surgical Tech
Lafayette General Medical Center
01.2008 - 05.2009
Bachelor of Arts- Sociology - Family & Child Studies
MCNEESE STATE UNIVERSITY
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