Jamall Johnson
Scotch Plains,NJ
Summary
Driven by a results-focused approach, I leveraged expertise in fire safety and exceptional customer service at Plainfield Fire Department and Mainfreight Logistics, respectively. Skilled in both emergency response and client relationship management, I excel in high-pressure environments, demonstrating resilience and a commitment to excellence. My track record includes enhancing client satisfaction and executing life-saving strategies. Highly motivated Firefighter with in-depth knowledge of safely suppressing fires. Thinks quickly under pressure and remains calm in stressful situations. Offering 6 years of experience in efficiently responding to fire and EMS alarms. Proficient performing emergency diagnostic and treatment procedures.
Overview
7
7
years of professional experience
Work History
Firefighter
Plainfield Fire Department
07.2018 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Account Manager
Mainfreight Logistics
05.2017 - 06.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
No Degree - Business Management
Berkeley College
New York, NYHigh School Diploma -
Plainfield High School
Plainfield, NJ06.2012
Skills
- First Aid Certified
- Stress tolerance and resilience
- Fitness and Agility
- Vehicle extrication
- Public speaking abilities
- Swift water rescue
- Structural Firefighting
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Networking skills
- Issue Resolution
- Report Writing
Timeline
Firefighter
Plainfield Fire Department
07.2018 - Current
Account Manager
Mainfreight Logistics
05.2017 - 06.2018
No Degree - Business Management
Berkeley College
High School Diploma -
Plainfield High School
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