Jamanthan Truitt
Richmond,TX
Summary
Dynamic IT leader with over a decade of experience in IT infrastructure, team management, and customer-facing roles. Proven expertise in leading cross-functional teams, strategic planning, and delivering innovative solutions that enhance customer satisfaction and drive operational success. Skilled in sales leadership, IT operations, and building cohesive teams to achieve business objectives. Developed strong communication and organizational skills in a fast-paced retail environment where managed inventory, sales, and customer relationships, demonstrating commitment to operational efficiency. Seeking to transition into a new field where transferable skills can drive success and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Vendor Operations Manager
Top Gear Texas
06.2021 - Current
- Managed IT operations and sales initiatives, improving customer satisfaction scores.
- Oversaw and optimized budgets exceeding $2 million, ensuring timely and cost-effective project delivery
- Streamlined vendor collaboration processes, enhancing compliance and operational efficiency.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
Network Engineer
Texas Department of State Health Services
02.2020 - 06.2021
- Delivered Tier 2/3 technical support, achieving a high customer satisfaction rate
- Led a Salesforce CRM migration project, reducing support tickets.
- Increased system reliability by implementing strategic upgrades and proactive issue resolution strategies
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
Technical Specialist
Freelance IT Support
01.2015 - 01.2020
- Designed and implemented custom IT solutions for diverse client needs, enhancing performance and reliability
- Authored comprehensive technical documentation, supporting system management and user training
- Delivered remote and on-site support, resolving over 95% of client issues on first contact
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Education
Associate of Arts - Information Technology
Florida State College At Jacksonville
Jacksonville, FL01.2008
High School Diploma -
Alief Taylor High School
Houston, TX01.2004
Skills
- IT Operations Management
- Team Leadership
- Strategic Planning
- Customer Experience Enhancement
- Sales Operations
- Vendor Collaboration
- Disaster Recovery Planning
- Technical Documentation
- Tools & Platforms: Salesforce CRM, Google Cloud Platform
- Technologies: Network Infrastructure, ITIL Framework, Predictive Analytics
- Programming & Scripting: Python (basic, for data analysis)
- Issue resolution
- Vendor evaluation
- Relationship management
- Business planning
Certification
- Data Science on Google Cloud Platform: Predictive Analytics
- IT Service Desk: Service Management
Accomplishments
- Enhanced customer satisfaction through strategic service delivery improvements.
- Reduced downtime by20% through targeted system upgrades and proactive maintenance.
- Developed and implemented disaster recovery plans, ensuring seamless business continuity.
- Optimized vendor processes, resulting in a15% reduction in operational overhead.
Keywords for ATS
IT Infrastructure | Cloud Platforms | Vendor Management | System Upgrades | Customer Satisfaction | Network Administration | CRM Migration | Predictive Analytics | Python Programming | Technical Support | Strategic IT Planning | Team Leadership | ITIL Framework | Disaster Recovery
Timeline
IT Vendor Operations Manager
Top Gear Texas
06.2021 - Current
Network Engineer
Texas Department of State Health Services
02.2020 - 06.2021
Technical Specialist
Freelance IT Support
01.2015 - 01.2020
- Data Science on Google Cloud Platform: Predictive Analytics
- IT Service Desk: Service Management
Associate of Arts - Information Technology
Florida State College At Jacksonville
High School Diploma -
Alief Taylor High School
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