Justin R. Nicholson

Oversaw operations for 165 senior personnel supporting global execution of the Army’s Disability Evaluation System (DES). Direct planning, training, resource management, and organizational readiness. Led enterprise IT operations for a national-level federal agency supporting disability evaluations across the U.S. Oversaw network performance, cybersecurity compliance, data protection, and service delivery while directing teams of IT professionals.

• Led a process improvement initiative projected to reduce DES case timelines from 180 to 90 days.
• Executed a multi-phase tech refresh for 165 users with zero downtime.
• Migrated 165 users and devices to the cloud-based Army Unified Directory Service (AUDS), improving accessibility and reliability.

Reviewed medical evidence and regulatory criteria to determine disability benefit eligibility while managing a high-volume caseload.

• Adjudicated 3,600+ disability claims with 100% compliance and timely, well-supported decisions.

Led IT operations, cybersecurity compliance, and communications modernization for a 770-person organization across six states.

• Executed a full tech refresh for 770 users with zero operational disruption.
• Managed acquisition and fielding of $500K in tactical radios and communications equipment.

Directed operations, logistics acquisition, and enterprise systems integration across the Korean peninsula. Managed a $3M annual budget, a $15.2M service contract, and a $37.2M C2 infrastructure portfolio.

• Led relocation of a 200-person IT organization with zero mission downtime.
• Directed IT support for two Korean-wide exercises.
• Managed contract solicitation for a $15.2M enterprise IT service contract.
• Oversaw modernization of two data centers, improving network services, resilience and cybersecurity.

Delivered leadership instruction and tactical training for 200+ cadets while managing recruiting and program development.

• Planned and executed two field training exercises annually for 150+ cadets.
• Recruited 8–10 new cadets annually through targeted outreach.
• Provided IT support across six locations.

Led IT, network, and tactical communications operations for a 632-person organization.

• Directed a nine-month deployment to Afghanistan supporting 700 personnel across four networks.
• Executed an organization wide tech refresh improving performance and standardization.

Managed enterprise network operations, cybersecurity posture, and technology support for a 14,000-person division.

• Managed communications operational planning, synchronization and current operations for a large scale multinational training event with 4,000+ personnel
• Managed IT operations, network availability, and incident response during a 12‑month deployment, supporting mission‑critical systems in a high‑risk environment.”