Sharon Borgeson
Strategic Operations Leader
Tyler,TX
Summary
Operations leader with experience building the systems, governance structures, and operational infrastructure that support organizational growth and scalability within multi-site healthcare environments. Proven track record leading cross-functional operational functions spanning administrative operations, insurance operations, marketing, patient support, systems administration, and workforce enablement across 25+ clinic locations.
Overview
9
9
years of professional experience
Work History
Senior Manager, Systems & Strategic Operations
Earlens / Virsono Hearing Center
04.2025 - 03.2026
- Promoted through multiple roles of increasing responsibility spanning patient operations, project coordination, systems administration, operational infrastructure, and organizational leadership.
- Advanced from frontline patient support into enterprise operational leadership, culminating in responsibility for Administrative Operations, Insurance Operations, Marketing, Virtual Patient Care Coordination, systems governance, and organizational scalability initiatives across 25+ clinic locations.
- Led Administrative Operations, Insurance Operations, Marketing, and Virtual Patient Care Coordination functions.
- Managed and developed an 8-member cross-functional Operations team.
- Oversaw operational systems, infrastructure, and support functions across 25+ clinic locations.
- Partnered directly with executive leadership on organizational scaling initiatives, systems implementation, operational governance, and business process improvement.
Project Coordinator
Earlens / Virsono Hearing Center
01.2024 - 03.2025
Lead Patient Care Coordinator / Project Coordinator
Earlens / Virsono Hearing Center
01.2023 - 01.2024
Patient Care Coordinator
Earlens / Virsono Hearing Center
01.2022 - 01.2023
Lead Patient Care Coordinator & Administrative Assistant
HearingLife / NewSound Hearing Centers
02.2017 - 05.2022
- Managed day-to-day clinic operations including scheduling, insurance verification, EMR documentation, inventory coordination, patient financial workflows, and end-of-month reconciliation activities.
- Recruited, onboarded, and trained Patient Care Coordinators across multiple clinic locations, helping establish operational consistency and workforce readiness across the region.
- Coordinated workflows across patient support, billing, scheduling, insurance verification, and marketing functions while maintaining accuracy across patient and financial systems.
Billing Department / Appliance Install / Customer Service Representative
Mr. Appliance of East Texas
11.2016 - 01.2018
- Managed billing operations, warranty claims, payment processing, technician scheduling, and customer service coordination within a high-volume service environment.
- Coordinated operational workflows across dispatch, installations, and customer communication while supporting day-to-day business operations.
Education
Texas Bible College - Music Theory & Education
Texas Bible College
Skills
- Strategic Operations
- Organizational Scale & Growth
- Operational Infrastructure
- Multi-Site Operations
- Change Management
- Vendor & Partner Management
- Operational Readiness
- Process Governance
- SOP Development
- Documentation Control
- KPI Reporting & Business Intelligence
- Insurance Operations
- AI Implementation & Adoption
- Cross-Functional Leadership
- Workforce Development
- Project & Program Management
Websites
Awards
- Trailblazer Impact Award, 2026-01-01
- Excellence in Leadership Award, 2024-01-01
- Exceptional Women Award - Best Mentor, 2024-01-01
Professional Development
- Building AI Products: Understanding the Workflow, Professional Certificate, LinkedIn Learning
- Responsible AI in a Global Context, Professional Certificate, United Nations University & Microsoft
- Generative AI for Marketing with Microsoft 365 Copilot, Professional Certificate, Microsoft
Timeline
Senior Manager, Systems & Strategic Operations
Earlens / Virsono Hearing Center
04.2025 - 03.2026
Project Coordinator
Earlens / Virsono Hearing Center
01.2024 - 03.2025
Lead Patient Care Coordinator / Project Coordinator
Earlens / Virsono Hearing Center
01.2023 - 01.2024
Patient Care Coordinator
Earlens / Virsono Hearing Center
01.2022 - 01.2023
Lead Patient Care Coordinator & Administrative Assistant
HearingLife / NewSound Hearing Centers
02.2017 - 05.2022
Billing Department / Appliance Install / Customer Service Representative
Mr. Appliance of East Texas
11.2016 - 01.2018
Texas Bible College - Music Theory & Education
Texas Bible College