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Lloyd Parchment
Manager of Technology Operations
Rockledge,FL
Work Preference
Summary
Project Manager and Technical Program Manager with 20+ years of experience leading enterprise technology programs across consulting, financial services, government, and credit union environments. Ten years as a Technical Project Manager and Lead Consultant at Infosys, delivering cloud migration, infrastructure, and IAM programs for multiple enterprise clients across Financial Services, Automotive, Hospitality, and Healthcare industries through onshore/offshore delivery teams. Directed a $5M ERP and IAM integration program during a major bank merger for Protiviti, managing a 50+ person cross-functional team to a 30% efficiency gain and a 20% reduction in risk exposure. Recognized at both Infosys and Protiviti for deployment success, measurable cost savings, and timely resolution of critical issues that protected client and business outcomes. Skilled in Agile and Kanban delivery (sprint planning, backlog refinement, retrospectives, Scrum Master and Product Owner responsibilities) as well as traditional waterfall program governance, vendor and contract management, budget and resource planning, and regulatory compliance (SOX, CJIS, HIPAA, FFIEC, SOC 2) across regulated industries. PMP-certified; U.S. Army veteran (1996-2004) with a disciplined, mission-focused approach to program delivery.
Overview
19
19
years of professional experience
4
4
Certification
2
2
years of post-secondary education
Work History
Manager of Technology Operations
Community Credit Union of Florida
Rockledge, FL
03.2026 - Current
- Direct the technology operations program for the credit union, owning a portfolio of infrastructure, application, and operational-risk initiatives from planning through delivery.
- Manage the project lifecycle for Jack Henry (Symitar), OnBase, DigSig, and related critical-application upgrades, coordinating scope, timeline, and stakeholder sign-off to protect uptime for member-facing systems.
- Lead vendor and contract negotiations for ATM and banking technology, managing supplier relationships and service-level performance.
- Directed the end-to-end rollout of NinjaOne for enterprise endpoint management, from vendor selection through deployment and team adoption.
- Built and delivered a leadership-development training program for the technology operations team, strengthening delivery capacity and succession readiness.
- Designed standardized, high-level workflows adopted organization-wide to streamline technology operations processes.
Deputy IT Director & Technical Program Manager
City of Deltona
Deltona, FL
07.2024 - 03.2026
- Served as Deputy IT Director and Project Manager for the City of Deltona, providing department-level leadership and project management oversight for citywide technology initiatives.
- Served as technical program lead for citywide Microsoft 365, Azure AD/Entra ID, Intune, Exchange Online, SharePoint, and OneDrive initiatives, managing rollout planning, policy design, and compliance baselines across departments.
- Managed the Tyler ERP (Munis, EP&L) program alongside Okta and M365 identity initiatives; planned and delivered technical workshops and training that increased user adoption and reduced support-ticket volume.
- Drove Tyler ERP modernization initiatives, maintaining CMDB accuracy above 95% in BOSSDesk and IssueTrak and improving lifecycle governance and reporting.
- Led legacy-to-Microsoft 365 migration program, including identity modernization and security controls aligned to SOX, CJIS, and HIPAA compliance.
- Ran the program using Scrum/Kanban delivery, leading sprint planning, daily standups, backlog refinement, and retrospectives, and serving as informal Scrum Master for the technical team.
Project Manager, Technology & Compliance
Protiviti
02.2022 - 06.2024
- Led a $5M ERP and IAM systems integration program supporting a major bank merger, managing scope, budget, schedule, and regulatory compliance across international standards.
- Managed a cross-functional program team of 50+, driving a 30% improvement in operational efficiency and a 20% reduction in risk exposure.
- Directed application dependency mapping and integration planning across two international banking systems, achieving zero security breaches through implementation.
- Owned client relationship management and stakeholder communication across both bank client engagements, ensuring operational continuity throughout the merger.
- Led SAML/SSO/OAuth identity security program delivery aligned to SOX, SOC 2, and FFIEC requirements.
- Recognized for deployment success and cost savings delivered by the team, and for resolving problematic issues quickly enough to protect client outcomes and business continuity.
- Delivered the program using Scrum and Kanban practices, running sprint planning, daily standups, backlog refinement, and retrospectives, and acting as Product Owner for prioritization of the integration backlog.
Technical Project Manager / Lead Consultant
Infosys Technology Limited
03.2012 - 02.2022
- Advanced over a 10-year consulting career from IT Team Consultant to Technical Project Manager and Lead Consultant, delivering complex cloud migration and infrastructure programs for enterprise clients.
- Managed and delivered technology programs for multiple enterprise clients across Financial Services (FSI), Automotive, Hospitality, and Healthcare/Medical industries, directing cloud migrations to Azure, AWS, and Censitrac, and IAM implementations.
- Coordinated onshore and offshore delivery teams across concurrent client engagements, ensuring on-time, minimal-disruption transitions.
- Owned delivery of mission-critical Active Directory and Office 365 Exchange programs, ensuring secure, reliable infrastructure across client environments.
- Achieved a 30% improvement in client system performance through advanced PowerShell scripting and SQL query optimization.
- Established governance frameworks and risk-management practices adopted across client engagements and the internal PMO.
- Owned and reported on the client IT project portfolio, aligning delivery with business priorities and resource allocation decisions.
- Served as primary liaison between project teams, client executive leadership, and internal stakeholders, providing regular status updates and issue resolution.
- Drove continuous improvement of PMO tools, processes, and methodologies across the consulting practice.
- Built and maintained project reporting dashboards providing real-time visibility into status, resource utilization, and KPIs for client stakeholders.
- Recognized for deployment success and measurable cost savings, and for consistently resolving problematic technical issues in a timely manner that protected client and company outcomes.
- Delivered client engagements using Scrum and Kanban methodologies, leading sprint planning, daily standups, backlog refinement, and retrospectives, and serving as Scrum Master on multiple project teams.
System Administrator / Team Lead
Kf-Resources
06.2007 - 05.2011
- Led a team of 40+ personnel delivering Office 365 environment management and optimization projects.
- Directed virtualization initiatives using VMotion and VMware DRS, improving system resilience and infrastructure integration.
- Managed automation projects using PowerShell scripting to streamline account provisioning and server configuration.
- Led cross-functional process-improvement initiatives to strengthen internal communication and change management.
Skills
- Project & Program Management
- Technical Program Management
- Agile & Scrum Delivery
- Scrum Master
- Product Owner
- Kanban
- Client & Stakeholder Engagement
- Cross-Functional Team Leadership
- Onshore/Offshore Delivery Coordination
- ERP & IAM System Implementation
- Cloud Migration
- Vendor & Contract Management
- Budget & Resource Planning
- Risk, Governance & Compliance
- Change Management
- PMO Process Improvement
- Identity & Access Management
- Reporting & KPI Dashboards
- Technology assessment
- Project lifecycle management
- Multitasking Abilities
- Change management
- Excellent communication
- Agile framework
- IT governance
- Agile methodology
- Analytical skills
- Agile work processes
- Vendor management
- Operational reporting
- IT Project Lifecycle
- Technology integration
- Staff hiring
- Written communication
- IT budgeting
- IT consulting
- Cybersecurity
- Department management
Certification
- Project Management Professional (PMP), 2023
- Agile Certified Practitioner
- Advanced Scrum Master Training - Certified
- CISSP (In Training) - ISC2
- Microsoft Certified: Azure Fundamentals
- Cybersecurity - Google/Coursera Professional Certificate
- Microsoft Certified Systems Engineer (MCSE) - U.S. Army, 2004
- Microsoft Certified Systems Administrator (MCSA) - U.S. Army, 2004
Military Service
United States Army, 1996-01-01, 2004-01-01
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Certificate - CISSP
University of Southern California
Los Angeles, CA 08.2025 - Current
Certificate - Cybersecurity Leadership & Strategy For Florida State And Local Government Employees Program
Florida International University
Miami, FL 01.2026 - 01.2026
Certificate - Security+
CompTIA
11.2025 - 01.2026
Certificate - Agile Project Management
Google Coursera
08.2023 - 02.2024
Certificate - Scrum Master
Google Coursera
11.2023 - 02.2024
Timeline
Manager of Technology Operations
Community Credit Union of Florida
03.2026 - Current
Certificate - Cybersecurity Leadership & Strategy For Florida State And Local Government Employees Program
Florida International University
01.2026 - 01.2026
Certificate - Security+
CompTIA
11.2025 - 01.2026
Certificate - CISSP
University of Southern California
08.2025 - Current
Deputy IT Director & Technical Program Manager
City of Deltona
07.2024 - 03.2026
Certificate - Scrum Master
Google Coursera
11.2023 - 02.2024
Certificate - Agile Project Management
Google Coursera
08.2023 - 02.2024
Project Manager, Technology & Compliance
Protiviti
02.2022 - 06.2024
Technical Project Manager / Lead Consultant
Infosys Technology Limited
03.2012 - 02.2022
System Administrator / Team Lead
Kf-Resources
06.2007 - 05.2011