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Isaac Boye-Torto
IT Director
New Caney,TX
Summary
This is a highly experienced IT Director with over two decades in the field, including more than 10 years focused on information security. The individual excels in both Enterprise IT Infrastructure Management and Cybersecurity Operations.
Core strengths include:
- Strategic Security: Developing and implementing corporate security policies, managing cyber risk according to the NIST framework, and leveraging knowledge of major frameworks like MITRE ATT&CK and OWASP.
- Technical Defense: Proficient in network monitoring, intrusion detection/prevention (IDS/IPS), firewalls, and digital forensics. Skilled in using Splunk for advanced security analytics.
- Threat Management: Expertly manages the entire lifecycle of cyber threats, from real-time threat intelligence (CTI) and analysis of attacker TTPs to leading the incident response process.
- Risk and Compliance: Implements robust risk mitigation strategies, including Data Loss Prevention (DLP), routine security audits, and strict management of user access rights.
Trained in CompTIA Cybersecurity+ and currently pursuing CISSP certification, this professional possesses a comprehensive understanding of security controls across all modern IT environments, including cloud, mobile, and virtual platforms.
Overview
15
15
years of professional experience
4
4
Certifications
1
1
Language
Work History
Director - Information Technology Infrastructure
WILLIKE SOLUTIONS, LLC
04.2021 - Current
- Directed the entire lifecycle of information security governance, strategic security planning, information risk management, security architecture development, and regulatory compliance programs.
- Led end-to-end IT project lifecycle management, from conceptualization through execution, ensuring on-time and on-budget delivery of critical initiatives via strategic resource allocation and task delegation.
- Facilitated cross-functional coordination of enterprise IT infrastructure and cybersecurity operations across multiple business units, academic departments, and support functions.
- Managed critical incident response, rapidly assessing service impact severity, leading major incident bridge calls, and executing timely executive-level communications and escalations to minimize business disruption, ensuring 24x7x365 coverage.
- Developed and implemented robust information security frameworks and advanced capabilities for incident response and disaster recovery (DR), strategically aligning security initiatives with overarching organizational objectives.
- Formulated and executed innovative IT strategies, optimizing system performance across large client/server and high-availability environments, proactively identifying and resolving performance bottlenecks, and expertly designing, managing, maintaining, and optimizing the core IT infrastructure (hardware and software).
- Drove significant operational efficiency and continuous improvement through business process re-engineering, system alignment, and optimization of standard business application functionality.
- Oversaw all IT security operations, including comprehensive vulnerability assessment, infrastructure capacity planning, budget management, security reviews, and personnel actions.
Regional IT Manager
GAC ENERGY & MARINE SERVICES
07.2012 - 03.2021
- Led the infrastructure team in monitoring and managing IT operations for 38 regional locations across the Americas, supporting over 300 end-users.
- Developed, communicated, and enforced global IT infrastructure, voice, and network standards across all regional locations, ensuring consistency and compliance.
- Managed an annual IT OPEX and CAPEX budget of $500,000 across a 200,000 sq. ft. warehouse facility and 38 diverse locations, optimizing cost-efficiency and ROI.
- Administered 100+ virtual machines (VMs); developed and maintained comprehensive Disaster Recovery (DR) and Business Continuity Planning (BCP) to ensure seamless cross-functional operations and resilience.
- Managed critical IT vendor relationships and ensured timely deployment of local software, maintaining rigorous IT asset management and licensing compliance.
- Proactively minimized system downtime and interruptions by continuously monitoring and reporting IT infrastructure and network component performance against defined Key Performance Indicators (KPIs).
- Continuously improved service alignment with organizational standards through seamless coordination with the service desk team, efficiently resolving misdirected or aged incidents.
- Achieved high customer satisfaction by delivering exceptional customer support through proactive management and the implementation of continuous improvement initiatives.
- Managed corporate network infrastructure utilizing Cisco switches and ASAs, ensuring high availability, performance, and robust security.
- Established and maintained network user environments, directories, access rights, network printing solutions, and comprehensive network security policies.
- Ensured the effectiveness of critical security solutions, including enterprise firewalls, anti-virus systems, and intrusion detection/prevention systems (IDS/IPS).
- Researched and recommended advanced network products, services, protocols, and standards to support strategic procurement and future development efforts.
Tech Support Engineer
04.2010 - 07.2012
- Facilitated all end-user support in all global time zones; maintained a strict schedule to support all time zones and 50 branches across all continents with 600 End-Users.
- Managed and monitored all installed systems and infrastructure; installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Ascertained the highest levels of systems and infrastructure availability to achieve business continuity objectives.
- Monitored and tested application performance for potential bottlenecks, identified possible solutions, and work with team members to implement fixes.
- Maintained security, backup, and redundancy strategies and contributed to the design of information and operational support systems.
- Maintained MITEL VOIP Phones with the accountability of liaising with vendors and other IT personnel for problem resolution.
- Key Contributions & Achievements:
Education
Bachelor of Science - Computer Information Technology
06.2000
Skills
Cybersecurity Operations
Risk Management & Mitigation
Incident Response & Management
Disaster Recovery (DR) & Business Continuity Planning (BCP)
Vulnerability Management & Assessment
Network Security (Ubiquiti, Cisco, Fortinet)
Security Architecture & Engineering
Cloud Security (Microsoft Azure, O365)
IT Infrastructure Management (ITIL)
Digital Transformation
Project & Program Management
Budget & Financial Management
Vendor & Third-Party Risk Management
Team Leadership & Development
Operational Excellence Initiatives
System Performance Optimization
People management
Budget control
Decision-making
Strategic planning
Strategies and goals
Team building
Staff management
Verbal and written communication
Team collaboration
Staff development
Contract management
Program management
Crisis management
Issues resolution
Charismatic leader
Contract and vendor management
Information technology management
Client relations
Leadership development
Certification
CISSP Certification (Intellectual Point) - In Progress
Accomplishments
- Played an integral role on a 20-person team in the successful development and launch of a 200,000 sq. ft. logistics facility.
- Led and mentored a high-performing team of 10 staff members to achieve key departmental objectives.
- Spearheaded a cost-saving initiative by implementing a "think before you print" campaign and a QR code-based printing system, achieving a 60% reduction in printing costs.
- Directed the seamless implementation of a new inventory management system, successfully training all staff members within a tight 60-day deadline.
- Strengthened the organization's security posture by rolling out an ongoing cybersecurity training program, resulting in a measurable decrease in security incidents.
- Enhanced system-wide security by deploying Multi-Factor Authentication (MFA) and proactively identifying and eliminating all single points of failure.
Interests
Timeline
Director - Information Technology Infrastructure - WILLIKE SOLUTIONS, LLC
04.2021 - Current
Regional IT Manager - GAC ENERGY & MARINE SERVICES
07.2012 - 03.2021
Tech Support Engineer -
04.2010 - 07.2012
Cape Coast University - Bachelor of Science, Computer Information Technology