Jesse Chavez
Darien,IL
Summary
Insightful Information Technology Director with ten + years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with ten years of experience in technology with food industry . Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
18
18
years of professional experience
Work History
Director, Information Technology Infrastructure
Batory Foods Inc
10.2019 - Current
- Managed IT infrastructure, achieving 99.9% uptime, significantly exceeding industry standards for high availability.
- Developed and executed strategic IT plans contributing to 20% increase in organizational productivity.
- Led and expanded IT infrastructure team by 40%, enhancing skill sets and improving service delivery efficiency.
- Established IT policies reducing security incidents by 30% year-over-year.
- Recommended and implemented technology solutions that cut operational costs by $500,000 annually.
- Forged and maintained vendor relationships, enhancing service quality and achieving 15% improvement in cost-effectiveness.
IT Vendor Services Manager
Batory Foods Inc
01.2015 - 10.2019
- Cultivated strategic relationships with key IT vendors, enhancing solution delivery and resulting in 25% increase in project implementation efficiency.
- Negotiated contracts and service level agreements that improved vendor response times by 40% and reduced annual IT expenditure by 20%.
Monitored vendor performance, achieving 95% compliance rate with SLAs and increasing operational reliability. - Managed vendor-related risks, decreasing downtime by 30% and resolving conflicts 50% faster than previous years.
- Assessed and onboarded new vendors, expanding technological capabilities by 35% and supporting 10% year-on-year growth in organizational needs.
Senior Systems Architect
Batory Foods
05.2011 - 01.2014
- Maintained organization's IT architecture, supporting network of 500+ endpoints with less than 0.1% unscheduled downtime.
- Directed over 20 IT projects annually, improving project delivery times by 25% through effective leadership and guidance.
- Developed and enforced technology standards policies, reducing non-compliance issues by 40% within first year of implementation.
- Actively researched and piloted emerging technologies, leading to 15% increase in infrastructure performance and scalability.
- Designed internal process improvements to automate repetitive tasks, shortening data delivery times
- Migrated numerous legacy systems to newer technologies, reducing costs and enhancing efficiency of computing tasks
- Incorporated cloud architecture into new facility planning, reducing need for on-site equipment and technical support personnel
- Created multi-site system architecture plans to reduce redundancy across entire organization
- Collaborated with executive team to determine project specifications and scope
Manager of Information Technology
Batory Foods
05.2006 - 05.2011
- Directed all computer-related activities, overseeing IT infrastructure supporting 1,000+ users and ensuring 99.8% system availability.
- Developed comprehensive IT policies, resulting in 50% reduction in security breaches and compliance violations.
- Managed skilled IT team of 30+ professionals, overseeing system upgrades that enhanced network efficiency by 20%.
Education
Bachelor of Science - Computer And Information Sciences
DeVry University
Downers Grove, IL05.2005
Skills
- Strategic Planning: Developing IT strategies aligned with business goals
- Technical Expertise: Profound knowledge of network architecture, cloud services, and cybersecurity
- Project Management: Ability to manage complex projects with cross-functional teams
- Leadership: Leading and mentoring IT teams, promoting growth and development
- Vendor Management: Negotiating and managing vendor contracts and relationships
- Communication: Clear communication with stakeholders at all levels
- Financial Acumen: Budgeting and cost-optimization skills
- Problem-Solving: Analytical mindset for effective troubleshooting and innovation
- Change Management: Facilitating and managing technological change
- Security: In-depth understanding of physical and virtual security protocols
Accomplishments
- Implemented comprehensive disaster recovery and backup strategies, securing both Office 365 and on-premises environments.
- Achieved significant cost reductions by renegotiating internet service provisions.
- Successfully launched a service desk software to streamline IT support processes.
- Managed service providers, enhancing service delivery and operational efficiency.
- Drove company-wide security initiatives, including the deployment of security awareness programs for end-users and robust security solutions for endpoints and servers.
- Led technical integration during mergers and acquisitions, including the build-out of new facilities and decommissioning of legacy infrastructure.
- Advanced the organization’s technology stack with SD-WAN appliance technology and Azure cloud services.
- Mentored the service desk team and coached the networking team, fostering professional growth and skill development.
- Provided dedicated technical support for C-suite executives, ensuring optimal performance and swift issue resolution.
Professional Highlights
- Orchestrated the implementation of a robust disaster recovery plan, enhancing system resilience and continuity.
- Pioneered cost-saving initiatives through strategic negotiations with internet service providers, significantly lowering operational expenses.
- Spearheaded the rollout of a centralized service desk software, optimizing IT support workflows and response times.
- Expertly managed relationships and performance metrics with managed service providers, ensuring adherence to service level agreements.
- Championed a comprehensive security awareness program for end-users, contributing to a culture of cybersecurity mindfulness.
- Deployed state-of-the-art security measures across endpoints and server infrastructure to safeguard against evolving threats.
- Oversaw the backup and recovery systems for diverse environments, including Office 365 and on-premises data centers.
- Actively led technology integration during critical phases of mergers and acquisitions, ensuring seamless transitions and infrastructure scalability.
- Directed the strategic build-out of new facilities and the systematic decommissioning of outdated infrastructure, maintaining operational integrity.
- Exhibited a high level of expertise in SD-WAN appliance technology and leveraged Azure cloud services to drive digital transformation.
- Provided mentorship and professional development for the service desk team, and delivered targeted coaching to the networking team, enhancing team capabilities.
- Managed high-level technical support for the executive suite, ensuring that C-level leaders received immediate and effective IT assistance.
Personal Information
Title: Director of Information Technology Infrastructure
Languages
Spanish
Native or Bilingual
Timeline
Director, Information Technology Infrastructure
Batory Foods Inc
10.2019 - Current
IT Vendor Services Manager
Batory Foods Inc
01.2015 - 10.2019
Senior Systems Architect
Batory Foods
05.2011 - 01.2014
Manager of Information Technology
Batory Foods
05.2006 - 05.2011
Bachelor of Science - Computer And Information Sciences
DeVry University
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