Raymond Brooks
IT Infrastructure & Operations Manager
Woodstock,GA
Summary
Results-driven IT Infrastructure and Operations leader with 25+ years of experience managing enterprise technology environments across government, commercial, manufacturing, and client-service organizations. Proven success leading IT operations, infrastructure modernization, service delivery, cybersecurity, vendor management, and technical teams. Strong track record of maintaining 99.9% uptime, improving service levels, reducing incidents, and aligning technology with business goals. Hands-on leader experienced in networks, servers, cloud platforms, end-user support, disaster recovery, and multi-site operations.
Overview
4
4
Certifications
20
20
years of professional experience
Work History
IT Operations & Infrastructure Director
D-signenterprises Inc
Woodstock, GA
01.2020 - Current
- Lead IT operations, infrastructure deployments, and managed services for multiple business clients.
- Support multi-site environments including networks, servers, Wi-Fi, endpoints, POS systems, cameras, and digital signage
- Maintain 99.9% uptime through proactive monitoring, patching, and issue resolution
- Reduce recurring technical issues by 30% through process improvement and root cause analysis
- Manage vendor relationships, contracts, and third-party service providers
- Lead help desk and end-user support for field and office users
- Manage hardware/software procurement, inventory, deployment, and lifecycle refresh
- Implement cloud backup, disaster recovery, and cybersecurity controls
- Deliver projects on time and within budget across infrastructure, security, and operations initiatives
Director of Information Technology
Jamaican Museum and Cultural Center (JMCC)
07.2023 - Current
- Lead all IT operations supporting staff, systems, and visitor-facing technology services.
- Manage network infrastructure, cloud platforms, PCs, printers, AV systems, and end-user support
- Supervise team of 5 staff members and coordinate vendor services
- Improve system reliability and security across the organization
- Support digital experiences, ticketing, and operational systems
Senior IT Infrastructure Consultant
DD Consultant and Management
01.2019 - 01.2024
- Provided consulting leadership for infrastructure, network, and operational improvement projects.
- Managed deployments involving Cisco networking, firewalls, SD-WAN, wireless, CCTV, and cloud backup systems
- Led technical teams, subcontractors, and vendors across multiple projects
- Improved operational reporting, budgeting, and project tracking processes
- Supported service desk operations and escalated issue resolution
- Standardized documentation and procedures for smoother support operations
IT Infrastructure Director
Nor-ral Inc
01.2017 - 01.2019
- Directed enterprise IT infrastructure and support operations for a manufacturing organization.
- Managed $1.2M annual IT budget
- Led team of 8 engineers, administrators, and support staff
- Improved help desk response time by 30% through process optimization
- Implemented SD-WAN, firewall upgrades, VLAN redesign, and cybersecurity controls
- Managed servers, storage, networking, backups, and disaster recovery
- Ensured compliance with NIST 800-171 / DFARS standards
IT Director
City of Atlanta
01.2006 - 01.2017
- Led enterprise IT operations supporting multiple departments and mission-critical services.
- Supported 1,000+ users across multi-site environments
- Maintained 99.9% uptime for critical systems and public operations
- Managed help desk, desktop support, networks, servers, storage, and telecom systems
- Led migration from legacy PBX to Cisco VoIP as technical lead / SME
- Managed vendor contracts, procurement, and service providers
- Implemented monitoring, asset management, and service management processes
- Supported police, fire, and emergency service technology environments
Education
Bachelor of Science (B.S.) - Information Technology
Skills
IT Operations Management
Infrastructure Management
Service Delivery / ITSM
Help Desk Leadership
Cybersecurity Operations
Vendor Management
Data Center Operations
Cloud Platforms (Microsoft 365 / Azure / AWS)
Network Administration
Disaster Recovery / Business Continuity
Budget Management
Asset Lifecycle Management
Project Management
Team Leadership
Process Improvement
Microsoft 365 Azure AWS
Windows Server Active Directory
Cisco Meraki Palo Alto
ServiceNow ManageEngine JIRA
SolarWinds Log360
VMware Backup & DR Tools
Certification
ITIL Foundation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Information Technology
Jamaican Museum and Cultural Center (JMCC)
07.2023 - Current
IT Operations & Infrastructure Director
D-signenterprises Inc
01.2020 - Current
Senior IT Infrastructure Consultant
DD Consultant and Management
01.2019 - 01.2024
IT Infrastructure Director
Nor-ral Inc
01.2017 - 01.2019
IT Director
City of Atlanta
01.2006 - 01.2017