Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Reverse Flow Specialist
IKEA INGKA Group
2021.03 - Current
Supporting business with change requests for systems, testing all systems after new tool implementations/updates/changes.
Analyzed key performance indicators to identify effective strategies for returned goods data in the US.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Logistics Developer/ CNS Super User
INTER IKEA
2017.03 - 2021.02
Managing incoming/deployment of containers on a daily basis out of various shipment yards.
Administration of CNS (Cargo Network Services) user IDs, noting issues/concerns and participating in system implementations both in the U.S and overseas.
Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
North America Customs Process Developer
INTER IKEA
2015.10 - 2017.03
Responsible for the North American custom systems and processes (regulating, maintaining & updating).
Analyzed existing business processes to identify areas for improvement, cost reduction, and increased efficiency.
Systems Super User
IKEA
2008.09 - 2015.10
Installing local hardware including but not limited to: VOIP phones, laptops and PC equipment for forklifts.
Participating in yearly business reviews both in the U.S and overseas.
Created detailed documentation of system configurations, processes, and troubleshooting techniques.
Oversaw daily performance of WMS software.
Education
High School Diploma - Computer Science
Burlington County Institute of Technology
Burlington, NJ
2001-06
Skills
Distribution Logistics
Project Management
Systems Administration
Customer Support
Networking
Microsoft Office Suite
Data Analysis
Documentation Management
Timeline
Reverse Flow Specialist
IKEA INGKA Group
2021.03 - Current
Logistics Developer/ CNS Super User
INTER IKEA
2017.03 - 2021.02
North America Customs Process Developer
INTER IKEA
2015.10 - 2017.03
Systems Super User
IKEA
2008.09 - 2015.10
High School Diploma - Computer Science
Burlington County Institute of Technology
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