JaMarcus E. Buress

Achieved accurate verification of I-9 documentation for new hires, enhancing onboarding efficiency. Resolved technical issues on the platform, improving user experience. Maintained current knowledge of I-9 compliance regulations, ensuring adherence to legal standards.

• Diagnose and resolve internet connectivity issues for residential and business customers
• Install, configure, and maintain network equipment, including routers, modems, and switches
• Perform on-site and remote troubleshooting to identify and resolve hardware and software issues
• Provide technical support and guidance to customers and employees on internet-related issues
• Conduct regular maintenance and updates to ensure optimal network performance
• Collaborate with team members to develop and implement solutions for complex technical problems
• Document and track all service requests and resolutions in the company's ticketing system
• Demonstrate strong work ethics by consistently meeting deadlines and exceeding performance targets

• Handle customer concerns and complaints
• Perform data entry and root cause analysis
• Conduct inbound and outbound dialing
• Ensure quality assurance

• Gained invaluable leadership qualities
• Maintained the store and cooperated with customers while performing tasks to keep the store in proper order