Jamari Garcia
Providence,RI
Summary
Growing IT professional with hands-on experience across identity, endpoint, and cloud technologies in Microsoft hybrid environments. Skilled in supporting Active Directory, Entra ID, Intune, Azure, and Microsoft 365. Demonstrated leadership in fast‑paced, high‑demand situations while mentoring and supporting other technicians. Strong troubleshooting abilities, effective collaboration with cross‑functional teams, and a consistent focus on delivering reliable, user‑centered support for employees at all levels, including executives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst II
Collette Travel Services
04.2023 - Current
- Provided technical support for any hybrid environment while enhancing user satisfaction for the team
- Administered user lifecycle operations in Active Directory and Entra, including account provisioning, group membership management, MFA resets,
- Performed security and compliance reviews using AD Audit and Entra to identify permission violations for corrective actions
- Managed Conditional Access policies for users & device health for policy compliance via Entra
- Supported Intune-managed mdm devices
- Assisted with Azure AD Join and Autopilot provisioning workflows, ensuring smooth onboarding for large call center agents
- Assisted with leading a multi‑region laptop refresh initiative across the United States, Canada, and Australia, coordinating device replacements and data migration
- Created detailed technical documentation and workflow guides in Jira to standardize processes, reduce repeat incidents, and support onboarding of new team members.
Help Desk Technician
Brown University
03.2021 - 08.2022
- Efficient troubleshooting skills, Problem-solving, Critical thinking skills, and Resourcefulness
- 2 years+ experience with Microsoft office and Adobe Applications
- Desktop computing and remote support (Splashtop Remote tool)
- Troubleshooting operating systems as Windows, MacOS, Android, iOS, and VM’s
- Filemaker database management and Zoom administration management
- Printer Troubleshooting (Canon, Samsung, and HP)
- Network and VPN troubleshooting
- Assisted in Account Recovery and password management
- Communicated effectively with multiple teams for projects via: Email, Virtual Microsoft Teams Meetings, and IM’s
Help Desk Assistant Internship
Brown University
07.2020 - 01.2021
- Efficient troubleshooting skills, Problem-solving, Critical thinking skills, and Resourcefulness
- 2 years+ experience with Microsoft office and Adobe Applications
- Desktop computing and remote support (Splashtop Remote tool)
- Troubleshooting operating systems as Windows, MacOS, Android, and IOS
- Assisted in Account Recovery and password management
- Communicated effectively with multiple teams for projects via: Email, Microsoft Teams, and IM’s
Education
- Technology
Year-Up
Providence, RI01-2021
Skills
- Identity & access management (Active Directory, Entra ID)
- Leadership focus
- Cloud access troubleshooting (Azure, M365)
- Security auditing
- Device provisioning
- Network troubleshooting
- Ticketing system proficiency (Jira)
- Documentation creation
- Onboarding Assistant
- Decision‑making & problem resolution
- Project coordination & task delegator
Certification
- HDI - Certified Support Center Team Lead
- M365 - Sharepoint Administrator
Timeline
IT Service Desk Analyst II
Collette Travel Services
04.2023 - Current
Help Desk Technician
Brown University
03.2021 - 08.2022
Help Desk Assistant Internship
Brown University
07.2020 - 01.2021
- Technology
Year-Up