Summary

Overview

Work History

Education

Skills

Personal Information

Timeline

Matthew Donnell

Cedar Park,TX

Summary

Endpoint-focused IT professional with 10+ years of experience across enterprise, aerospace, and regulated environments. Hands-on experience with Microsoft Intune, Apple device management, Entra ID, Active Directory, and endpoint management across Windows, macOS, iOS, and iPadOS. Experienced in MDM migrations, endpoint configuration, device lifecycle management, and Tier II/III troubleshooting, with a focus on scalable endpoint engineering and platform ownership.

Overview

years of professional experience

Work History

IT Analyst II

Firefly Aerospace

Cedar Park, TX

01.2024 - Current

Administer mixed enterprise endpoint environment across Windows, macOS, iOS/iPadOS, and mobile platforms within high-security aerospace organization, ensuring optimal performance and security compliance.
Contribute to the implementation and ongoing development of Microsoft Intune for Apple endpoint management, including enrollment, configuration profiles, compliance policies, security baselines, application deployment, and device restrictions.
Support the transition of Apple device management across Jamf, JumpCloud, and Microsoft Intune, helping establish a scalable cloud-based endpoint management model.
Develop and maintain endpoint management policies and configurations supporting corporate, executive, and specialized device populations.
Support Apple Business Manager and automated enrollment workflows for managed Apple devices, including iPhone and iPad deployment.
Administer user, device, and access workflows across Microsoft Entra ID, Active Directory, and Microsoft 365 GCC High.
Escalated platform-level issues to senior technicians for further resolution.
Partner with Information Security, Network, and Infrastructure teams to implement secure endpoint configurations aligned with CUI and ITAR-aware operational requirements.
Oversee endpoint lifecycle processes for provisioning, onboarding, off-boarding, device assignment, refreshes, and deployment readiness to ensure seamless device management.
Create and update technical documentation, SOPs, knowledge articles, and operational workflows in Confluence to enhance consistency and scalability in IT operations.
Support endpoint-related engineering initiatives and platform changes by testing configurations, validating deployments, troubleshooting policy behavior, and documenting implementation requirements.

IT Service Desk Engineer

NI / Emerson

Austin, TX

07.2022 - 12.2023

Provided Tier II/III enterprise support across Windows, macOS, mobile devices, Microsoft 365, identity, networking, and business applications within a global environment.
Supported Microsoft 365, SharePoint, Teams, Outlook, VPN connectivity, enterprise applications, and endpoint configuration.
Administered Active Directory and Azure AD user access, account provisioning, group membership, and identity-related troubleshooting.
Performed device provisioning, onboarding, software deployment, hardware support, and endpoint troubleshooting.
Investigated escalated technical issues and partnered with infrastructure and specialized IT teams to resolve complex incidents and improve support workflows.
Supported endpoint lifecycle activities including deployment, configuration, refresh, and user transition processes.

Computer Technical Specialist

Jarrell ISD

Jarrell, TX

05.2021 - 07.2022

Supported district-wide Windows and Chromebook endpoint deployments across staff, student, and classroom environments.
Performed device imaging, configuration, deployment, troubleshooting, hardware coordination, and lifecycle support.
Managed Google Workspace administration, supporting account and device operations to ensure seamless access and functionality.
Provided troubleshooting for network, printer, classroom technology, and endpoints, enhancing operational reliability across multiple environments.

Systems Support Specialist

Orenda Education

Georgetown, TX

01.2020 - 05.2021

Managed Google Workspace accounts and Chromebook environments, streamlined device setup and onboarding, and resolved endpoint issues.
Maintained reliable technology operations across multiple education environments, enhancing user experience for staff and students.
Supported hardware deployment, conducted network diagnostics, and ensured printer operations to maintain daily technology infrastructure.
Provided multi-site systems and endpoint support for staff, students, and administrators.