Plus years of professional experience
Louis André Lewis
Summary
Enterprise Mobile Engineer Results-driven Engineer with a proven track record of over ten years delivering business solutions across global industries, including Fortune 500 companies. Skilled in technical innovation, leadership, project management, design, implementation, administration, and issue resolution. Possesses a forward-thinking mindset motivated by minimizing complexity and maximizing customer value. Combines enthusiasm for new technology and a methodical approach to problem-solving.
Overview
20
20
9
9
Certification
Work History
Lead Mobility Engineer
Federal Reserve
Dallas, TX
06.2018 - 03.2023
- Supervised 10,000+ devices, improved security by 30%, increased availability 99.5% up time, and enhanced user experience as Lead Mobility Engineer of the Unified Endpoint Management platform UEM/EMM
- Architected and executed a zero-downtime migration of 10 Windows Server-based gateways to 8 Linux virtual appliances
- Led a cross- functional agile team, presented project plans to business and technical stakeholders
- Revamped the on premise Unified Endpoint Management structure, reducing device management time by 30% and boosting shift left efficiency by 45% in year one
- Engaged with three endpoint architects as part of a Greenfield project team to deliver effective solutions, procedures, and policies: redesigned Endpoint management, enhancing security, availability, usability, and efficiency while reducing downtime by 20
Sr. Enterprise Mobile Engineer
Rent A Center
Plano, TX
07.2017 - 06.2018
- Streamlined and secured VMWare Workspace ONE (AirWatch) with 10,000+ corporate and retail devices and tenants, ensuring 99.9% up time for the cloud-based system and supporting server infrastructure
- Improved device provisioning via Apple Business Manager, Samsung Knox, and Apple Configurator
- Achieved 50% faster provisioning times and optimized workflows
- Engaged in close collaboration with business sponsors, product management, development, change control, and information security to deploy more than twenty apps in-house and public, configurations, policies, and restrictions
- Implemented preemptive maintenance measures and adjusted software configurations to reduce device downtime by 40% on POS systems, laptops, mobile devices, and scanners running iOS, iPadOS, Android, Windows 10, or macOS
- Ensured compliance with company service levels, policies, and security controls and heightened awareness of these matters through presentations, metrics, reports, documentation, and communications
- Collaborated with strategic partners and internal stakeholders to assess modern technologies and methods, revealing emerging trends that led to effective and innovative solutions advancing business goals
- Lead Mobility SME for the mobility team and escalation point for technical issues raised by end-user support
Sr. Systems Engineer & Mobility Lead
CBRE Inc
Dallas, TX
07.2012 - 07.2017
- Designed and deployed VMWare Workspace ONE (AirWatch) UEM for 80K devices globally, including core service setup, secure access, and Linux tunnels for seamless management in cloud/on-premise environments
- Created a UEM disaster recovery solution that used VMWare, SRM, OTV, and GTM to automatically failover to the backup data center with minimal interaction
- Implemented Apple's Device Enrollment Program (DEP) and Volume Purchase Program (VPP) to auto-configure devices during first boot and distribute store apps via orchestrated ServiceNow approval processes
- Integrated AirWatch Secure Content Locker with enterprise resources for DLP
- Established secure email access with Boxer, Exchange, O365, and secure web access to intranet through Secure Web Browser
- Stood up MobileIron and AppCenter globally, decommissioned both environments, and migrated users and devices to AirWatch from platforms such as Soti MobiControl, MobileIron, Intune, and Symantec Mobility
- Implemented Centrify Identity & Access Management for MAC, optimized GPOs, scripted configuration, and application installation to streamline the deployment and management of Apple MacBooks in the environment
- Introduced MacOS endpoint management and built out JAMF Pro as a proof of concept
- Achieved 70% workstation deployment speed increase by implementing Microsoft MDT, a hardware-agnostic global image, and collaborating with HP, DELL, and Microsoft for enterprise image and firmware distribution worldwide
- Used Altiris, Group Policy, Intune, packaging tools, and scripting languages to script, package, and deploy applications globally across 40,000 workstations
- Led the coordination of server builds and configurations for team projects, served as a critical resource for project direction and end-user computing, created essential documentation, policies, procedures, and corporate communications
Sr. Configuration Management Engineer
Dell, Insight Global
Plano, TX
03.2012 - 07.2012
- Maintained Altiris & SCCM platforms for the business and external clients
- Built, rolled out, and serviced MS Windows gold images via MDT, WAIK, Image X, and SCCM
- Packaged applications using Flexera Admin Studio, Wise Package Studio, and Orca
- Automated install & configuration tasks via VBScript, PowerShell, and Batch Scripting
- Performed security tasks, patch management, and software & driver updates
- Diagnosed and resolved issues related to the delivery of application and image builds
Client Infrastructure Engineer
Children's Health, Intuitive
Dallas, TX
06.2010 - 01.2012
- Conducted administrative functions, including automation, package, policy, patch and configuration development, and application deployment, inventory, antivirus management, and met or exceeded all compliance requirements
- Collaborated with management, testers, change management, and other relevant stakeholders to develop practical solutions that enhanced endpoint security, reliability, performance, and user satisfaction
- Authored and updated system documentation to ensure accuracy and currency
- Served as a leader and a mentor to employees with less experience
- Increased client satisfaction by hosting weekly production support discussions and organized client management talks to identify areas of improvement and offer prompt resolutions for complex system requests
- Tier 3 support for the end-user environment and enterprise support tools such as Altiris
Desktop Engineer Level III
Capital One, Unisys
Plano, TX
05.2007 - 04.2010
- Automated endpoint management tasks via scripting and tools such as Altiris, Marimba, and WSUS
- Managed Active Directory (AD) objects related to users and workstations
- Packaged software for efficient distribution and installation, analyzed and reverse-engineered existing installation packages to assess functionality, dependencies, and customization options
- Delivered Tier 3 support for custom in-house and industry-standard applications
- Trained and guided the Service Desk and Desktop Support teams on technical procedures and best practices
Systems Administrator
Dominion Enterprises/United Advertising Media
Carrollton, TX
08.2001 - 05.2007
- Administrated Windows 2003 and Apple OS X servers, network hardware, printing, and Active Directory (AD) objects in a MAC-centric publishing environment
- Configured and managed Windows and MAC workstations with Altiris and JAMF
- Performed daily system backups and pushed definition and software updates
- Identified and resolved connectivity issues with field office firewalls and executed necessary modifications to hardware configurations, settings, and rules
- Joined as a Production Systems Analyst, directly decreasing cost per page by creating streamlined tools, workflows, and procedures
Information Analyst/Problem Management
Citigroup/The Associates
Westlake, TX
06.2000 - 07.2001
- Investigated outages/impairments, executed proper issue resolutions, and mitigated issues affecting enterprise-level systems, resources, and services while minimizing business impact
Desktop Support Technician
Verizon/GTE, TEKsystems
Irving, TX
10.1997 - 04.2000
- Rolled out and serviced I.T
- Assets and diagnosed and addressed user issues
Product Support Representative
AST Computers/AST Research
Fort Worth, TX
07.1996 - 10.1997
- Level II support for platforms, applications, and hardware configurations
- Researched and evaluated new software and hardware before global distribution
Education
Pursuing B.S - Computer Science Engineering
The University of Texas At Arlington
Arlington, TXSkills
Apple Business Manager (ABM)
Active Directory (AD)
Azure Active Directory (AAD)
Bash
Bash Script
Batch Scripting
Change Management
Console Administration
Data Loss Prevention (DLP)
Endpoint Management
Enterprise Mobility Management
GDPR HIPAA NIST PCI PII SOX Compliance
Information Technology Infrastructure Library
iOS
JIRA
Lightweight Directory Access Protocol (LDAP)
Macintosh Operating Systems (macOS)
Microsoft 365 (Office 365) (O365)
Microsoft Azure
Microsoft Deployment Toolkit (MDT)
Microsoft Group Policy Object (GPO)
Microsoft Intune
Microsoft Network Monitor (Netmon)
Microsoft Project
Microsoft Visio
Microsoft Windows (7, 10)
Mobile Application Management Experience (MAM)
Mobile Device Management (MDM)
Patch management
Point Of Sales (POS) Devices
PowerShell
Presentation Skills
Rugged Devices
Scaled Agile Framework
ServiceNow
SQL Script
Symantec Endpoint Protection (SEP)
TCP/IP
Troubleshooting
VBScript
Unified Endpoint Management (UEM) (EMM)
VMWare Workspace ONE (Airwatch) (WS1)
Wireshark
Certification
- Microsoft Certified AZ-900 Azure Fundamentals | Microsoft
- Apple Certified Mac Technician (ACMT) MAC-16A | Apple Inc.
- Apple Service Fundamentals SVC-16A | Apple Inc.
- ITIL Foundation certification | Axelos
- Microsoft Certified Professional 70-290 Managing and Maintaining an MS Server… Environment | Microsoft
- TOGAF 9.1 Enterprise Architecture Methodology & Framework Certificate of Completion | The Open Group
- Microsoft Certificate of Achievement: 5105 Deploying Windows Vista Business Desktops | Microsoft
- AST Certification: PC Architecture, S.T.E.E.R. Troubleshooting | AST Computer
- VMware Horizon 7: Install, Configure, Manage plus App Volumes Fast Track [V7.3] | VMware
Timeline
Lead Mobility Engineer
Federal Reserve
06.2018 - 03.2023
Sr. Enterprise Mobile Engineer
Rent A Center
07.2017 - 06.2018
Sr. Systems Engineer & Mobility Lead
CBRE Inc
07.2012 - 07.2017
Sr. Configuration Management Engineer
Dell, Insight Global
03.2012 - 07.2012
Client Infrastructure Engineer
Children's Health, Intuitive
06.2010 - 01.2012
Desktop Engineer Level III
Capital One, Unisys
05.2007 - 04.2010
Systems Administrator
Dominion Enterprises/United Advertising Media
08.2001 - 05.2007
Information Analyst/Problem Management
Citigroup/The Associates
06.2000 - 07.2001
Desktop Support Technician
Verizon/GTE, TEKsystems
10.1997 - 04.2000
Product Support Representative
AST Computers/AST Research
07.1996 - 10.1997
Pursuing B.S - Computer Science Engineering
The University of Texas At Arlington
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