Jamari Richardson
Dunkin' Donuts
Houston
3
years of professional experience
Dynamic and results-driven professional with a strong background in customer service and a team leadership track record. Proven ability to enhance guest experiences and optimize operations. Skilled in cash handling and training, fostering a collaborative environment that boosts team performance and drives sales success. Fluent in Spanish, committed to continuous development. Strives to gradually accel in the business world, regardless of the cost.
Work History
Team Member
6 Months- Operated point-of-sale system, ensuring accurate transactions and efficient service delivery.
- Prepared high-quality food and beverages following standardized recipes and company guidelines.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in training new team members on operational procedures and customer service standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing customer satisfaction.
Front Desk Receptionist
5 Months- Managed guest check-ins and check-outs efficiently, ensuring smooth arrival and departure experiences.
- Coordinated reservations using Hilton's internal systems, optimizing room allocation for maximum occupancy.
- Assisted guests with inquiries, providing information on hotel services and local attractions to enhance their stay.
- Maintained cleanliness and organization of the front desk area, promoting a welcoming environment for guests.
- Collaborated with housekeeping and maintenance teams to promptly address guest requests and concerns.
Sales Associate
1 Year 8 Months- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of store displays to attract customers effectively.
- Stocked shelves promptly, ensuring product availability and optimal inventory levels.
- Monitored expiration dates on products, reducing waste and maintaining quality standards.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
Assistant Store Manager
2 Years 1 Month- Supervised daily operations ensuring adherence to company standards
- Trained and mentored new employees on service protocols and customer engagement
- Managed inventory levels, optimizing stock replenishment processes
- Developed staff schedules to meet peak demand while controlling labor costs
- Analyzed sales data to identify trends and inform merchandising decisions
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
High School Diploma
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Leadership qualities
Cash handling
Computer skills
Training and mentoring
Team building
Sales expertise
FLUENT IN Spanish
Sales and marketing
Continuous development
Quality assurance
POS systems
Management
Timeline
Team Member
Dunkin' Donuts
02.2026 - CurrentRead More
Front Desk Receptionist
Hilton Hotels Corporation
08.2025 - 01.2026Read More
Sales Associate
7-Eleven
11.2023 - 07.2025Read More
Assistant Store Manager
Sonic Drive-In
02.2023 - 03.2025Read More
Dekaney Highschool
High School Diploma
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