JAMARI YOUNG
Waldorf,MD
Summary
Highly motivated College Student with plans to pursue an associate degree in information technology. Proficient in understanding hardware configurations and troubleshooting with hands-on skills in assembling and maintaining computer systems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Hardware Specialist
Department of Justice (EOIR)
01.2024 - Current
- Provide technical support and troubleshooting for a variety of IT hardware, including desktops, laptops, mobile devices, printers, and peripherals to ensure seamless operation for DOJ staff
- Manage hardware installation, configuration, and maintenance across multiple offices, ensuring all devices meet security and performance standards
- Diagnose and resolve hardware issues, collaborating with vendors for repairs, replacements, and warranty claims to minimize downtime
- Perform hardware upgrades, component replacements, and system imaging, maintaining detailed documentation of all assets in inventory
- Assist in the deployment of new hardware systems, including conducting testing, imaging, and ensuring proper network configurations in accordance with DOJ policies
- Work closely with network administrators and other IT teams to support system-wide hardware and infrastructure projects, contributing to a reliable and secure IT environment
- Ensure compliance with Department of Justice IT security protocols, including proper handling of classified and sensitive information
- Manage user accounts, groups, and permissions within Active Directory, including account creation, password resets, and troubleshooting login issues to ensure secure access to DOJ systems
- Use System Center Configuration Manager (SCCM) to deploy software, apply security patches, and manage updates for all workstations, ensuring systems are up to date and secure
- Utilize PowerShell to automate routine administrative tasks such as bulk user management in Active Directory, remote system diagnostics, and system updates to enhance efficiency
Education
Associate degree - Information Technology
College of Southern Maryland
La Plata, MD12-2025
High School -
St. Charles High School
St. Charles, Maryland01.2023
Skills
- Microsoft excel
- Microsoft word
- Active Directory
- SCCM
- Hardware Installation
- iPhone Configuration
- Laptop Imaging
- Laptop Deployment
- Network configuration
Awards
- Certificate of Merit
- Departmental Award – Science
- Maryland Scholars
- President's Education Award
Activelypursuing
Cybersecurity Associate’s Degree, 05/01/26
Certification
- CompTIA A+ (Actively Pursuing)
- CompTIA Network+ (Actively Pursuing)
Timeline
IT Hardware Specialist
Department of Justice (EOIR)
01.2024 - Current
High School -
St. Charles High School
Associate degree - Information Technology
College of Southern Maryland
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