Jamarion Burton
Colorado Springs,CO
Summary
Dynamic IT professional with active security clearance and proven expertise in incident management and cross-functional collaboration. Consistently achieved performance benchmarks while enhancing customer satisfaction through effective problem-solving and multitasking. Skilled in managing network security and operations, thriving in high-pressure environments to ensure reliability and security of mission-critical systems. I also currently have an active DOD Secret clearance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tactical Remote Support
Regional Network Enterprise Center
Fort Carson, CO
05.2024 - 01.2026
- Provide secure network capabilities for training units across various locations, while maintaining the reliability and security of communication networks for mission-critical operations, working with Juniper and Cisco switches, SecureCRT, and TAC-LANES.
- I have assisted an average of 15 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
System Control Officer (SCO) / Strategic Network Team Member
Regional Cyber Center of Europe
Clay Kaserne, Germany
09.2022 - 04.2024
- Spearheaded technical incident management, ensuring timely tracking and resolution of incidents.
- Assisted Battle Captain in managing over 400 incidents across DODIN network.
- Generated incident reports through Remedy, Salesforce, and AESMP to maintain accurate documentation.
- Reviewed incident reports to ensure proper documentation and response.
- Communicated effectively with supervisors to report any operational challenges encountered.
McAfee Army Endpoint Security System (AESS)
Regional Cyber Center of Europe
Clay Kaserne, Germany
02.2021 - 09.2022
- Managed endpoint security across Europe to ensure real-time operations for Active Directory on DODIN Network.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained diverse hardware and software systems to support operational efficiency.
- Assisted in installation, maintenance, and repair of user workstations, ensuring network security.
- Responded to help desk tickets promptly, ensuring timely resolution of user concerns.
Education
HighSchool Diploma -
Academy of Richmond County Highschool
Augusta, Ga01-2020
Skills
- Team leadership
- Problem solving
- Multitasking
- Situational awareness
- Service desk experienced
- Communication
- Problem solving
- Incident management
- Service desk operations
- Cross-functional collaboration
- Attention to detail
- Office 365
Certification
CompTia Security +
Languages
English, Proficient
Timeline
Tactical Remote Support
Regional Network Enterprise Center
05.2024 - 01.2026
System Control Officer (SCO) / Strategic Network Team Member
Regional Cyber Center of Europe
09.2022 - 04.2024
McAfee Army Endpoint Security System (AESS)
Regional Cyber Center of Europe
02.2021 - 09.2022
HighSchool Diploma -
Academy of Richmond County Highschool