Joseph Poston
Baltimore,MD
Summary
Adept at driving significant improvements in customer satisfaction and team efficiency, I leveraged my technical support expertise and leadership skills at Ballard Spahr. By fostering a culture of continuous learning and collaboration, I enhanced service quality and operational performance, embodying a proactive and results-driven approach.
Overview
1
1
Certification
Work History
Remote IT Support Manager
Ballard Spahr
1999 - 08.2024
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Remote IT Support Manager
Ballard Spahr
1999 - 08.2024
I am also proficient with webex, Zoom and Teams.
Education
High School Diploma -
Woodbridge High School
Woodbridge, VA06.1978
Electronics Specialist - Electronics
ETI
Baltimore, MD08.1995
Skills
- Technical support expertise
- Teamwork and Collaboration
- Problem-Solving
- Continuous Improvement
- Technical Support
- Staff Management
- Training and mentoring
- Customer service expertise
- Project Management
- Support Services
- Customer Service
- Leading Team Meetings
- Performance Evaluations
- Professional Networking
- Employee Development
- Communications support
- Staff Training
- Office Administration
- Travel Arrangements
- Flexible Schedule
- Quality controls
- Administration and Reporting
- Decision-Making
- MS Office
- Problem Resolution
- Process Improvement
- Hiring and Training
- Task Delegation
- Staff Development
- Documentation And Reporting
- Schedule Management
- Onboarding and Orientation
- Team Leadership
- Performance Tracking and Evaluation
- Good Judgment
- Employee Coaching and Mentoring
- Preventive Maintenance
- Budget Administration
- Goal Setting
- Shift Scheduling
- Computer Skills
- Positive Attitude
- Time Management
- Attention to Detail
- Problem-solving abilities
Certification
- CM - Certified Manager Certification
- Certified Novell
- Certified Banyan
- MSCE
Timeline
Remote IT Support Manager
Ballard Spahr
1999 - 08.2024
Remote IT Support Manager
Ballard Spahr
1999 - 08.2024
High School Diploma -
Woodbridge High School
Electronics Specialist - Electronics
ETI
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