CHRISTOPHER LAWTON
Clovis,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Network and Support Manager
Barnes Welding Supply
2017.04 - 2023.10
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
Computer Systems Instructor
UEI College Fresno
2014.02 - 2016.10
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
IT Administrator
CC Brown Law
2010.01 - 2013.02
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
Education
Associate of Science - Computer And Information Sciences
Everest College - West Valley
West Valley City, UTSkills
- Technical support expertise
- Teamwork and Collaboration
- Problem-Solving
- Technical Support
- System Administration
- Escalation management
- Helpdesk operations
- Ticketing System Knowledge
- Detailed documentation
- End-user support
- Ticket management
- Client Relationship Management
- Hardware diagnostics
- CRM Software
- Knowledge management
- Service Desk Team Management
- System implementation
- Customer Service
- Attention to Detail
- Time Management
- Microsoft Windows and Office
- Reliability
- Technical issues analysis
- Hardware and Software Repair
- Technical Troubleshooting
- Customer service expert
- Computer Diagnostics
- Goal Setting
- Software Upgrades
- Equipment Repair
- Call Management
- Network Troubleshooting
- Remote Support
- Incident Management
- Hardware support
Certification
- Comptia A+ Training - COMP00100585210
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Connect Wise
Automate
Teamviewer
Timeline
Network and Support Manager
Barnes Welding Supply
2017.04 - 2023.10
Computer Systems Instructor
UEI College Fresno
2014.02 - 2016.10
IT Administrator
CC Brown Law
2010.01 - 2013.02
Associate of Science - Computer And Information Sciences
Everest College - West Valley
- Comptia A+ Training - COMP00100585210
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