Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
8
8
years of professional experience
Work History
Customer Associates Representative Manager
Rent-A-Center
Tuscaloosa, AL
09.2018 - Current
To-day duties may include communicating sales goals and strategies to subordinate employees, promoting attentive and individualized customer service (as well as handling any customer complaints), and initiating and closing sales.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Performed cold-calling and follow-ups with leads to secure new revenue.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Driver/Mover
Two Men And A Truck
Northport , AL
08.2016 - 09.2017
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Upheld high standards of professionalism and discretion when working with high-value clients.
Project Worker
Metalsa
Tuscaloosa, AL
09.2016 - 04.2017
Loading and unloading small parts and bumpers
Inspect all parts before transition
Handled Tesla and Metalsa machines; two most important machines within company
Working Eco Line
Experience in pre welding and use of saw board
Finished all goals on time and was willing to help others if needed
Maintenance and Set Up Crew
Maintained open communication by presenting regular updates on project status to customers.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Worked with team of 4 professionals focused on meeting 5 project needs
Maintenance
Para
Tuscaloosa, AL
08.2014 - 08.2016
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Trained junior maintenance professionals on correct repair and cleaning procedures.
Determined new technique to streamline maintenance processes to increase workflow.
Education
Associate of Arts -
Shelton State Community College
Tuscaloosa, AL
08.2019
IU CREDINTALS - Fundamentals And Advanced Features of Ignition
Inductive University
Online
08.2022
High School Diploma -
Tuscaloosa County High School
Northport, AL
05.2014
Skills
Welding
Moving Experience
Load & Unload
Software Troubleshooting
IGNITION GATEWAY SETUP Ignition Gateway-OPC-UA and Devices in Ignition Databases in Ignition
LAUNCHING IGNITION Ignition Designer
Clients and Sessions
TAGS
Tags in Ignition
Tag Historian in Ignition
Alarming in Ignition
VISUALIZATION
Vision
Components and Property Bindings
Perspective Pages, Views, and Containers
Perspective
Components and Bindings
PLATFORM
Scripting in Ignition
SQL in Ignition
Security in Ignition
Localization in Ignition
Transaction Groups in Ignition
Reporting in
Ignition ELECTIVE STUDIES BUILDING IN PERSPECTIVE
Introduction to Building in Perspective Getting
Started Gateway Configurations Setting up Designer and Project Creating Tags Views, Containers,
And Components Working With Flex Containers Launching Session Creating Overview Vessel
Adding Bindings Adding Transform Adding Style to Overview Creating History Vie Creating
Trading strategization
Store Displays
Service Sales
Customer acquisition campaigns
Educate Clients
Ability To Manage
Ability To Adapt
Timeline
Customer Associates Representative Manager
Rent-A-Center
09.2018 - Current
Project Worker
Metalsa
09.2016 - 04.2017
Driver/Mover
Two Men And A Truck
08.2016 - 09.2017
Maintenance
Para
08.2014 - 08.2016
Associate of Arts -
Shelton State Community College
IU CREDINTALS - Fundamentals And Advanced Features of Ignition