Jamariyea Jordan
Suffolk,VA
Summary
Dynamic professional with a proven track record at Amazon, excelling in junior operations management and compliance. Leveraged data analysis to enhance supply chain efficiency, achieving a significant reduction in error rates. Skilled in team building and relationship management, fostering a motivated workforce dedicated to excellence in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Problem Solver
Amazon
Chesapeake, VA
11.2025 - Current
- Led initiatives that improved overall customer satisfaction through timely issue resolution.
- Defined problem to identify, prioritize and select alternatives.
- Researched and extracted data to complete tasks.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Process Guide
Amazon
Chesapeake, VA
05.2025 - Current
- Coordinated cross-functional teams to ensure seamless execution of daily operations.
- Analyzed performance metrics to identify improvement areas and implement corrective actions.
- Developed and maintained standard operating procedures to ensure compliance with safety regulations.
- Utilized data analysis tools to monitor inventory levels and optimize supply chain processes.
- Reduced error rates by implementing robust quality control measures within critical processes.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Team Member
Moe's Southwest Grille
Suffolk, VA
02.2023 - Current
- Prepared and assembled food orders accurately to ensure customer satisfaction.
- Operated kitchen equipment safely while maintaining cleanliness and organization in work area.
- Collaborated with team members to streamline service processes during peak hours.
- Assisted in training new employees on operational procedures and customer service standards.
- Implemented best practices for food safety and sanitation compliance within the kitchen environment.
- Handled cash transactions and maintained accurate cash register records throughout shifts.
- Received positive feedback from customers by delivering exceptional service and addressing concerns promptly.
Front of House Team Member
Chic-Fil-A
Suffolk, VA
05.2022 - 10.2022
- Assisted in greeting and seating guests to ensure smooth dining experiences
- Supported food and beverage service by efficiently taking orders and delivering items
- Maintained cleanliness of front-of-house areas, ensuring safety and hygiene standards
- Communicated effectively with team members to coordinate service during peak hours
- Trained on POS systems for processing transactions accurately and efficiently
- Collaborated with kitchen staff to streamline order preparation and delivery processes
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
Education
Bachelor of Science - Aviation Management
Liberty University
Lynchburg, VA06.2028
Skills
- Innovation and creativity
- Compliance management
- Process mapping
- Feedback management
- Relationship building
- Team building
- Employee motivation
- Operations management
Accomplishments
I was referred to by my school counselor to a well known ivy league college known as Harvard to take part in their academies program. After completion of the program I was awarded a certificate of completion to further advance my college resumes.
Certification
Food Handlers Certification
Harvard Academies Award (Business Management)
-An award showcasing the completion and passing of the harvard academies program for business management. Earned the title of "top research analyst" of the class at the end of the final presentation.
Languages
French
Limited Working
Timeline
Problem Solver
Amazon
11.2025 - Current
Process Guide
Amazon
05.2025 - Current
Team Member
Moe's Southwest Grille
02.2023 - Current
Front of House Team Member
Chic-Fil-A
05.2022 - 10.2022
Bachelor of Science - Aviation Management
Liberty University