Jamarquise Chisholm
Rock Hill,SC
Summary
IT Support Professional skilled in Tier 1 technical support, troubleshooting hardware/software issues, and resolving user service requests. Former U.S. Navy Intelligence Specialist with expertise in analytics, problem-solving, and information security. Effectively communicates technical solutions to non-technical users and consistently delivers strong customer service while upholding security and operational standards.
Overview
7
7
years of professional experience
Work History
Supervisor in Training (SIT)
Ross Distribution Center
Rock Hill, SC
08.2024 - 01.2025
- Identified process improvement opportunities that increased efficiency and accuracy.
- Led operational improvement initiatives, enhancing processes through data analysis and performance monitoring.
- Coordinated with team members and leadership to resolve operational issues, improving overall team efficiency.
- Managed inventory systems and maintained accurate records using warehouse management software.
Distribution Center Associate
Ross Distribution Center
03.2023 - 07.2024
- Reconciled inventory records to maintain database accuracy and support stock accountability.
- Tracked inventory levels using systems to ensure product availability and reduce discrepancies.
- Ensured compliance with operational processes to support smooth warehouse operations and minimize errors.
Intelligence Specialist
U.S. Navy
08.2017 - 03.2023
- Analyzed complex data from multiple intelligence sources to produce detailed reports supporting mission operations.
- Investigated incidents, documenting findings to inform leadership decisions.
- Applied critical thinking and problem-solving skills to identify risks and recommend solutions.
- Verified security clearances, ensuring compliance with stringent information security protocols.
- Utilized secure systems and technologies to manage sensitive information.
- Collaborated with departments to enhance operational objectives and ensure mission readiness.
IT Service Desk Analyst
Washington Navy Yard
Washington, DC
06.2018 - 12.2018
- Delivered Tier 1 technical support to internal users via desk-side and remote services, ensuring quick resolution of issues.
- Diagnosed and resolved hardware, software, and system access issues.
- Supported users in troubleshooting technical problems, restoring functionality to minimize downtime.
- Assisted users with troubleshooting technical problems and restoring functionality.
- Escalated complex issues and collaborated with senior technicians to ensure timely resolution.
- Provided technical support to users across multiple locations and time zones, consistently achieving high customer satisfaction.
Education
Intelligence Specialist Certification - Operational Intelligence and Intel Analyst
Naval Intelligence School
Virginia Beach, VA01-2017
High School Diploma - undefined
Northwestern High School
Rock Hill, SCSkills
- Help Desk & Desktop Support
- Ticketing systems
- Technical support
- Active Directory
- Microsoft Windows
- Microsoft Office 365
- Troubleshooting hardware/software
- Account management
- Network Fundamentals
- Process optimization
- Technical Documentation
- Data analytics
- Customer Service
- Coaching
- Team leadership
- Performance management
- Talent development
Additional Qualifications
- U.S. Navy Veteran
- Security Clearance Experience
- Strong Analytical and Problem-Solving Abilities
- Excellent Communication and Customer Service Skills
- Experience Supporting End Users in High-Pressure Environments
Timeline
Supervisor in Training (SIT)
Ross Distribution Center
08.2024 - 01.2025
Distribution Center Associate
Ross Distribution Center
03.2023 - 07.2024
IT Service Desk Analyst
Washington Navy Yard
06.2018 - 12.2018
Intelligence Specialist
U.S. Navy
08.2017 - 03.2023
High School Diploma - undefined
Northwestern High School
Intelligence Specialist Certification - Operational Intelligence and Intel Analyst
Naval Intelligence School