Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Stivers

Louisville,USA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Volunteer – Event Support (Computer Check-In & Customer Service)

American Red Cross
Louisville, KY
01.2024 - Current
  • Assisted with event check-in using computer systems.
  • Provided customer service and support to attendees.
  • Helped maintain organized and efficient event operations.

Guest Advocate/Sales Associate

Target Corporation
Louisville, KY
05.2023 - 05.2024
  • Supervised customer self-check-out process
  • Assisted customers with drive-up package pickup
  • Performed cashiering services
  • Utilized product knowledge to restock merchandise while assisting customers in making appropriate product selection

Sales Advisor

Office Depot Corporation
Louisville, KY
09.2016 - 03.2023
  • Used copy and print technology to fill both in person and online customer orders
  • Assisted clients in selecting appropriate merchandise depending on specific office needs
  • Performed cashiering services

Package Handler

United Parcel Service
Louisville, KY
04.2012 - 02.2016
  • Unloaded products from trucks and sorted items based on final destination

Cashier

Target
Louisville, KY
10.2011 - 01.2012
  • Performed seasonal sales support by assisting clients with product selection
  • Operated a cash register to ensure efficient and timely checkout

Information Technology Assistant

Roosevelt Institute
Warm Springs, GA
06.2005 - 08.2005
  • Performed minor repairs to hardware, software and peripheral equipment
  • Used technical knowledge to troubleshoot technical issues

Education

Certificate of Completion - Intro to PC Troubleshooting

JCPS Adult & Continuing Education
01-2025

Associate of Applied Science - Business

Athens Technical College
Athens, Georgia
01-2010

Skills

  • Computer Troubleshooting & Repair
  • Help Desk & Desktop Support
  • Hardware, Software, & Peripheral Support
  • Microsoft Office (Word & Excel)
  • Task Prioritization & Time Management
  • Customer & End-User Support
  • Communication & Team Collaboration
  • IOS, Android & Windows Systems

Certification

  • CompTIA A+ Certification- May 2016

Timeline

Volunteer – Event Support (Computer Check-In & Customer Service)

American Red Cross
01.2024 - Current

Guest Advocate/Sales Associate

Target Corporation
05.2023 - 05.2024

Sales Advisor

Office Depot Corporation
09.2016 - 03.2023

Package Handler

United Parcel Service
04.2012 - 02.2016

Cashier

Target
10.2011 - 01.2012

Information Technology Assistant

Roosevelt Institute
06.2005 - 08.2005

Associate of Applied Science - Business

Athens Technical College

Certificate of Completion - Intro to PC Troubleshooting

JCPS Adult & Continuing Education