Summary
Overview
Work History
Education
Skills
Accomplishments
References
Activities
References
Timeline
Generic

Jamarr Jay Love

Brooklyn

Summary

Dynamic customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound emails, chats, and calls while fostering strong customer relationships. Demonstrates proficiency with CRM systems and data entry, complemented by exceptional active listening and multitasking skills. Career goals include leveraging expertise to further improve service delivery and operational efficiency.

Overview

17
17
years of professional experience

Work History

Health Benefits Advocate

United Healthcare
01.2025 - Current
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Updated databases with new and modified customer data.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Assisted in checking patient's insurance eligibility prior to their appointment.

Customer Engagement Representative

Herman Miller
02.2021 - 08.2024
  • Engaging and maintaining communication with customers through phone calls, chat and emails, to answer questions and give order updates to provide support and customer satisfaction
  • Answering incoming phone calls and emails providing product knowledge to potential customers on Home Office Products through customer service
  • Proficiency with SalesForce and NetSuite in providing order updates and entering sales

Pet Claims Experience Team Member

Lemonade Pet Insurance
11.2020 - 02.2021
  • Gathering Medical Records, Invoices, and all other relevant information to help Advocates process Pet Medical Accident/Illness Claims
  • Maintaining communication and updates on processes with Policy Holders
  • Communicating with Vet Offices and staff to acquire records
  • Proficiency in using Blender and Zendesk to log phone call and email interactions with Vet Offices or Policy Holders

Host/maitre d'

Emmy's Squared
New York
01.2020 - 03.2020
  • The greeting and seating of guests
  • Handling the seating of both reservations and walk-in guests
  • Handling and maintaining the cleanliness of front of house and waiting area
  • Distribution and cleaning of menus
  • Answering phones, and taking reservations

Server (catering staff)

Solomon Page Staffing Solutions
New York
11.2019 - 03.2020
  • Providing hospitality to patrons, maintaining cleanliness of venue, managing/setting up/maintaining buffet stations, serving hors d'oeuvres to guests, replenishing/maintaining drink/snack stations

Host/maitre d'

TsuruTonTan Udon Noodle Brasserie
New York
11.2019 - 01.2020
  • The greeting and seating of patrons
  • Handling and maintaining the cleanliness of front of house and waiting area
  • Distribution and cleaning of menus
  • Also coat check for coats, bags, and strollers

Server

Burger State
Kansas City
01.2019 - 09.2019
  • Customer Service, handling and taking orders, maintaining cleanliness of restaurant and bathrooms, and running food

Server/Cashier

Tropical Sno KC
Kansas City
05.2017 - 08.2019
  • Preparing Shaved Ice, Cleanliness of Lobby, Back Area, and Flavor Preparation Area

Server/Busser

Rocco's Tacos and Tequila Bar
Brooklyn
09.2018 - 10.2018
  • Maintain cleanliness of restaurant/restrooms, provide table side guacamole, clean up after guests, assist servers whenever possible

Server

Urban Café
Kansas City
05.2017 - 08.2018
  • Greeting guest, taking orders, running food, maintaining cleanliness of restaurant, side work such as cleaning menus, making silverware roll-ups

Graduate Teaching Professor

University of Missouri, Kansas City
Kansas City
08.2016 - 12.2017
  • Beginning Acting - Undergrad Introduction into Theatre and Acting

Crew Member

Taco Bell
El Cajon
07.2012 - 11.2012
  • Cashier and Food Preparation

Impacter

Abercrombie Kids
Cerritos
08.2011 - 05.2012
  • Stock room checks, cleaning store and stockrooms
  • Backstocking, shipment

Film Crew

AMC Theatres
National City
04.2008 - 09.2008
  • Concessionist, Usher, Guest Services

Education

Masters of Fine Arts - Acting and Directing

University of Missouri, Kansas City
Kansas City, MO
05.2018

Theatre Arts; Performance BFA -

California State University, Long Beach
Long Beach, CA
05.2015

High School Diploma -

San Diego SCPA
San Diego, CA
06.2010

Skills

  • Zendesk Proficient
  • Blender Proficient
  • Creative Problem Solver
  • Fast Learner with a wide Range of practical Skills
  • Enthusiastic Developer of Good relations with Customers
  • Energetic work attitude
  • General Store Maintenance
  • Customer service
  • Healthcare regulations
  • Insurance verification
  • Data entry
  • Communication skills
  • Active listening
  • Salesforce usage
  • Database management
  • Order processing
  • HIPAA compliance
  • Effective communication
  • Live chat support
  • Microsoft office
  • Organization

Accomplishments

  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints, maintaining a positive dining experience for all.
  • Consistently generated additional revenue through skilled sales techniques.
  • Proficiency in personal interactions over the phone, email, or chat.

References

Available Upon Request

Activities

  • Recent MFA Graduate in Acting and Directing from UMKC (05/18)
  • Teaching Acting and Beginning Theatre (Ages 5-Undergraduate Level)
  • Volunteering for the Valencia Park Elementary School Theatre Program (09/04-05/10)
  • Morse Track and Field (02/09-06/09)
  • CSULB African Student Union
  • CSULB SAAB
  • Volunteering for the Los Angeles County Low income Housing Properties (11/12-05/13)

References

References available upon request.

Timeline

Health Benefits Advocate

United Healthcare
01.2025 - Current

Customer Engagement Representative

Herman Miller
02.2021 - 08.2024

Pet Claims Experience Team Member

Lemonade Pet Insurance
11.2020 - 02.2021

Host/maitre d'

Emmy's Squared
01.2020 - 03.2020

Server (catering staff)

Solomon Page Staffing Solutions
11.2019 - 03.2020

Host/maitre d'

TsuruTonTan Udon Noodle Brasserie
11.2019 - 01.2020

Server

Burger State
01.2019 - 09.2019

Server/Busser

Rocco's Tacos and Tequila Bar
09.2018 - 10.2018

Server/Cashier

Tropical Sno KC
05.2017 - 08.2019

Server

Urban Café
05.2017 - 08.2018

Graduate Teaching Professor

University of Missouri, Kansas City
08.2016 - 12.2017

Crew Member

Taco Bell
07.2012 - 11.2012

Impacter

Abercrombie Kids
08.2011 - 05.2012

Film Crew

AMC Theatres
04.2008 - 09.2008

Masters of Fine Arts - Acting and Directing

University of Missouri, Kansas City

Theatre Arts; Performance BFA -

California State University, Long Beach

High School Diploma -

San Diego SCPA

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