Jamie Campbell

o Build, nurture, and maintain relationships with clients, acting as their main point of contact and trusted advisor.
o Develop and implement customer engagement strategies to enhance customer satisfaction and loyalty.
o Work with marketing, sales, and product teams to create and execute initiatives to improve customer experience.
o Gather and analyze customer feedback to guide product and service enhancements.
o Address and resolve customer issues and concerns effectively and efficiently.
o Develop and implement customer retention campaigns to reduce churn and increase customer lifetime value.
o Drive customer advocacy through targeted campaigns and initiatives.

• Currently teach 2 English courses per 8-week term to classes of 25+ students using Brightspace & Macmillan Achieve. Implement engaging instruction in English composition and critical analysis in a fully remote, asynchronous format, aligning course design with institutional goals and student-centered pedagogy. Cultivate an inclusive and intellectually stimulating virtual classroom that promotes critical inquiry, sustained engagement, and collaborative peer interaction. Maintain a visible and responsive teaching presence by facilitating meaningful discussions, offering timely, substantive feedback, and guiding students through the writing process. Provide individualized academic mentorship that empowered students to develop clarity, confidence, and critical awareness in their written work.

• Researched and created hundreds of learning modules for the construction, medical, and hospitality industries. Crafted engaging, learner-centric curricula rooted in real-world relevance, seamlessly blending instructional design with industry-driven insights to spark practical skill development. Transformed complex technical concepts into compelling story-driven learning experiences. Balanced clarity, depth, and intellectual curiosity to captivate diverse audiences. Partnered with Subject Matter Experts and stakeholders to produce high-impact, personalized content, integrating AI personas and immersive scenarios to elevate learner engagement and retention. Championed instructional excellence through thorough editing, strategic content alignment, and agile iteration to meet evolving educational standards. Oversaw two writers and editors as the company began to scale. Laid off unexpectedly when the company lost several investors due to the economy.

• Enhanced student engagement by implementing innovative English composition instruction, impacting 100+ learners annually. Formulated and authored a rich, full-scale English I curriculum, blending original narratives, structured learning pathways, and thoughtful assessments to create a seamless and immersive educational experience. Inspired analytic and meaningful dialogue in English and Philosophy courses, cultivating an online classroom culture rooted in reflection, curiosity, and intellectual exploration. Provided strategic subject-matter expertise in curriculum development, championing academic rigor while crafting content that resonated with diverse learners and fulfilled institutional objectives. Elevated instructional quality by critically refining teaching methodologies and course design. The school stopped admitting new students, so the English class was no longer offered, and I resigned.

• Created original content to meet course objectives and regulatory expectations based on limited information and highly academic language provided by SMEs. Edited work of writing team for grammatical proficiency and quality of content. Performed creative and technical writing, long-form writing, in-depth research, peer editing, assessment and video script creation, and image request inception in an online environment. I was laid off with 800 other employees when the university lost accreditation in August 2021, but the Learning Development Team worked diligently and was proud of our curriculum.

• Developed syllabi and course outlines for English I/II, Fine Arts, and World Literature. Prepared class sessions and created a positive learning environment encouraging student involvement and participation. Represented the college positively and professionally. Took on additional courses each semester beyond required load of five classes. Facilitated dual credit courses for six area high schools and visited each school twice a month. I lived in tiny Canadian, Texas, at the time, so the rural location meant driving 500-800 miles per week to teach, so after four years of traveling, I resigned for a remote job.