Jame Plummer Sr
Egg Harbor Township,NJ
Summary
Experienced gas service technician with 35+ years in leak detection, meter installation, equipment troubleshooting, and emergency response. Known for safety awareness, reliable service, and accurate field work in residential and commercial environments.
Overview
39
39
years of professional experience
Work History
Service tech 1st class And Dispatcher also trainer
South Jersey Gas co
Pleasantville, New Jersey
03.1997 - 03.2025
- Inspected gas service lines and meters for South Jersey Gas field operations.
- Responded to gas leaks and emergency calls following South Jersey Gas safety procedures.
- Installed and replaced meters, regulators, and related service equipment.
- Used leak detection devices to locate and verify natural gas escapes.
- Shut off and restored gas service for maintenance and repair work.
- Completed work orders and field notes for South Jersey Gas recordkeeping.
- Coordinated service appointments and dispatching, ensuring timely access for customers.
- Maintained trucks, tools, and safety gear for daily South Jersey Gas assignments.
- Maintained accurate records of service calls, repairs, and parts used.
- Provided exceptional customer service, fostering positive client relationships and encouraging repeat business.
- Performed onsite repair of equipment at customer locations.
- Identified potential problems during routine inspections to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Maintained certifications and completed training on systems and components.
- Installed new systems according to manufacturer specifications.
- Trained new team members on service processes to increase productivity.
- Tracked inventory used and notified the supervisor about re-ordering needs.
- Set up and operated mechanical and manual tools and equipment.
- Adhered to quality assurance procedures during every stage of the service process.
- Assisted with installation projects at both residential and commercial sites.
- Assembled components into complete systems following blueprints or other instructions.
- Handled yearly preventive maintenance to keep vehicles in good working condition.
- Provided training on the safe usage of equipment.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Resolved software-related issues by troubleshooting programs and applications.
- Collaborated with team members to complete projects efficiently and effectively.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Coordinated repair and maintenance plans with coworkers and supervisors ahead of scheduled projects.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Dispatched South Jersey Gas field crews for gas emergencies and service requests.
- Monitored outage calls and relayed updates to operations supervisors and technicians.
- Coordinated daily work orders across South Jersey Gas service territory.
- Logged customer reports and dispatch notes, maintaining accurate crew status records for operational efficiency.
- Communicated with emergency responders during a gas leak and safety events.
- Prioritized service calls based on urgency, location, and crew availability.
- Guided new dispatch staff on South Jersey Gas procedures and radio protocols.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meet daily requirements, and service needs.
- Provided timely updates to customers regarding their orders or requests.
- Received and dispatched calls for emergency services.
- Identified locations and needs of callers to accurately send assistance.
- Answered customer requests with information about product availability, shipping information and status updates.
- Participated in team meetings discussing changes in procedures or processes.
- Developed strategies for improving efficiency within the dispatch department.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Recorded results of service calls to create report summaries for senior management.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Prepared and organized work orders for efficient task management.
- Addressed questions, problems or requests for service or equipment.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Oversaw communications within assigned territories.
- Arranged for repairs to restore service and scheduling.
- Mentored junior team members and managed employee relationships.
- Coached staff on emergency response and incident reporting practices.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained up-to-date knowledge of industry trends and best practices.
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Plumber
James Plummer & son Plumbing & heating
Pleasantville, new Jersey
01.1986 - 03.1997
- Installed water lines, fixtures, and valves for residential plumbing jobs at plumbing and heating sites.
- Repaired leaks, clogs, and broken pipe sections in homes and businesses.
- Maintained boilers, radiators, and heating equipment for plumbing and heating customers.
- Inspected pipes, drains, and fittings for wear, blockage, and damage.
- Used hand tools and power tools for pipe cutting, fitting, and assembly.
- Diagnosed plumbing problems and selected proper repair methods on site.
- Communicated with customers about repair needs, system conditions, and service steps.
- Followed safety practices while working with water, gas, and heating systems.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
- Located and repaired leaks in water supply lines.
- Installed and repaired water supply lines, waste disposal systems, and related appliances.
- Assembled and installed metal and nonmetal valves, pipe fittings and pipes.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Soldered copper pipe joints to connect water supply lines for new installations.
- Performed pipe fabrication, installation, and fitting according to proper specifications.
- Connected gas lines to stoves, dryers, hot water heaters, furnaces.
- Followed relevant codes, regulations, and safety techniques.
- Visited customer sites to assess their needs and provide estimates for repair jobs.
- Installed pumps and backflow prevention devices according to local codes.
- Provided emergency services when needed including repairing burst pipes during inclement weather conditions.
- Assisted with troubleshooting and used alternative methods in emergency situations.
- Maintained records of work performed on each job site including material used and time spent on the job.
- Studied blueprints and inspected structures to assess material and equipment needs, pipe installation sequence and installation around possible obstructions.
- Sealed joints between sections of pipes using lead wool or threading compounds.
- Followed safety protocols while working in hazardous environments such as septic tanks or gas lines.
- Operated power tools to perform various plumbing tasks efficiently, to create assemblies and sub-assemblies.
- Performed routine maintenance tasks such as flushing out drainpipes or cleaning out grease traps.
- Calculated costs associated with labor and materials needed for each project.
- Prepared project bids and gathered parts, labor and equipment needed for projects.
- Completed walk-throughs of completed systems to verify code adherence.
- Verified and gathered measurements to determine proper piping sizes.
- Evaluated work sites for potential hazards and project requirements. for holes and damage.
- Installed supports from ceiling joists to secure pipes in place.
- Inspected installed systems using hydrostatic testing or pressure gauges.
- Shut off steam or other gases or liquids from pipes to conduct maintenance.
- Installed automated controls to regulate pressure and volume in pipe systems.
Education
High School Diploma -
Pleasantville High School
Ansley Blvd And South Franklin Blvd Pleasantville06-1978
Skills
- Gas leak detection
- Meter installation
- Dispatch systems
- Equipment troubleshooting
- Blueprint reading
- Emergency response coordination
- Preventive maintenance
- customer communication
- technical troubleshooting
- radio communications
- Training and customer service
Affiliations
- Sound technician for churches also have my own recording studio
Timeline
Service tech 1st class And Dispatcher also trainer
South Jersey Gas co
03.1997 - 03.2025
Plumber
James Plummer & son Plumbing & heating
01.1986 - 03.1997
High School Diploma -
Pleasantville High School