Jamea Rauch
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
School Monitor
EWS Whitlow Stoke
Washington
02.2022 - Current
- Supervised students during lunch, recess, and free periods to ensure safety and promote positive interactions.
- Promoted positive interactions by helping students resolve conflicts effectively.
- Maintained rapport with students and teachers to document behavior patterns.
- Create safe space for students to interact with one another
- Model actions of the school mission in daily activities and redirection
- Deter from bullying and aggressive behavior.
Server, Bartender, Host
Busboys and Poets
Washington
05.2020 - 12.2022
- Handled customer inquiries and resolved issues with patience and professionalism.
- Assisted in training new servers on menu offerings and service standards.
- Resolved customer inquiries and issues with patience and professionalism to ensure satisfaction.
- Upsold daily specials to enhance guest experience and drive sales.
- Prepared drinks according to standard recipes.
- Managed reservations and to-go orders to streamline processes for customers and restaurant.
Host and Server
McLoone's Pier House
Oxon Hill
12.2018 - 03.2020
- Organized and control the flow of the server floor plan
- Coordinated with servers to ensure timely guest service and satisfaction.
- Assisted in training new hosts on procedures and customer interaction skills.
- Communicated daily specials and promotions to enhance guest dining experience.
- Greeted guests and assessed group sizes to efficiently seat or waitlist parties
- Organize and control the flow of the server floor plan
- Processed payments from customers using a POS system.
- Conducted service walk-throughs to assess guest satisfaction and communicated specific needs to serving and bussing staff
Hostess
Restaurant Eve
Alexandria
01.2016 - 12.2018
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Engaged in friendly conversation with guests to enhance their dining experience.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Addressed customer complaints and escalated major issues to manager on duty for resolution.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Assessed server capacity and estimated wait times to manage guest flow effectively.
Education
Psychology -
Brookdale Community College
Asbury ParkSociology/Criminology -
Fairleigh Dickinson University, Florham-Madison Campus
Florham ParkSkills
- School safety
- Student supervision
- Behavior management
- Safety supervision
- Customer service
- Guest services
- Guest relations
- Conflict resolution
- Time management
- Leadership
- Microsoft excel
- Microsoft word
- Point-of-sale systems
- Data logging
Timeline
School Monitor
EWS Whitlow Stoke
02.2022 - Current
Server, Bartender, Host
Busboys and Poets
05.2020 - 12.2022
Host and Server
McLoone's Pier House
12.2018 - 03.2020
Hostess
Restaurant Eve
01.2016 - 12.2018
Psychology -
Brookdale Community College
Sociology/Criminology -
Fairleigh Dickinson University, Florham-Madison Campus