Jamecia Booker
Atlanta,GA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
USPS
Anderson, Sc
09.2023 - 10.2025
- Assisted customers in processing orders, cancellations, and adjustments efficiently.
- Assisted customers with cash/debit/credit transactions for postal needs
- Contacted customers about potential service upgrades, new services and account changes.
- Managed daily customer inquiries through phone and in-person interactions, ensuring prompt resolutions.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Chat Support Representative
Uber
01.2019 - 03.2022
- Provides quality support to customers
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Handled a high volume of customer inquiries through live chat, ensuring prompt resolutions and customer satisfaction.
Customer Service Representative
Amazon
10.2019 - 11.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
College Diploma -
Atlanta Technical College
Atlanta, GA05-2014
High School Diploma -
Forest Park High School
Forest Park, GA2009
Skills
- Multi-task
- Customer engagement
- Issue escalation
- Documentation and reporting
- Recordkeeping strengths
- Complaint resolution
- Multi-line phone talent
- Technical Support
- Basic math
- Payment processing
- Cash handling
Timeline
Customer Service Representative
USPS
09.2023 - 10.2025
Customer Service Representative
Amazon
10.2019 - 11.2020
Chat Support Representative
Uber
01.2019 - 03.2022
College Diploma -
Atlanta Technical College
High School Diploma -
Forest Park High School