Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Lea Anderson
Sacramento,CA
Summary
Overview
8
years of professional experience
5
Certifications
Work History
Best Buy Health
Customer Service Representative
10.2023 - Current
Job overview
- Managed approximately 40 incoming calls per day
- Consistently received 90%-100% in customer surveys and received an award for outstanding customer satisfaction
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly
AYR Wellness
Budtender
03.2021 - 07.2023
Job overview
- Maintained up-to-date knowledge of products, store sales, payment policies and security standards
- Received awards for exceeding daily, weekly, and monthly sales goals
- Helped 50+ people daily through listening to customer needs and desires to recommend optimal products
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Teachers Pension/ Bankers Life and Casualty
Insurance Agent
11.2022 - 06.2023
Job overview
- Approached potential clients by using direct marketing mailings and phone contacts
- Taught an understanding of proper wealth growth strategies to maximize growth and to potentially minimize loss
- Built relationships with clients using active listening and issue resolution to provide excellent service.
ID Tech
Warehouse Associate
04.2019 - 03.2020
Job overview
- Managed clothing and accessories department
- Assisted in conducting regular inventory audits, identifying discrepancies, and reporting them to supervisors
- Collaborated with other departments to meet project deadlines on time
- Consistently lifted materials weighing as much as 50 pounds.
Education
CourseraRemote
Certification in Cybersecurity from Cybersecurity
03-2025
University Overview
Truckee Meadows Community CollegeReno, NV
Summer Bridge Certification from Psychology, Sociology
09.2017
University Overview
Edward C. Reed High SchoolReno, NV
High School Diploma from Ap English, AP Physics
06.2017
University Overview
Skills
- Interpersonal
- Clear communication
- Personable
- Empathy
- Decision making
- Organized
- Multi-task
- Team-work
- Patience
- Adaptable
- Complaint resolution
- Paperwork processing
Hobbies and Interests
Hobbies and Interests
- Working out
- Practicing mindfulness
- Reading
- Walking
- Running
- Music
- Spending time with friends and family
Certification
Certifications through Coursera:
Assets, Threats, and Vulnerabilities
Tools of the Trade: Linux and SQL
Connect and protect: Networks and Network Security
Foundations of Cybersecurity
Play it Safe: Manage security risks
Timeline
Customer Service Representative
Best Buy Health
10.2023 - Current
Insurance Agent
Teachers Pension/ Bankers Life and Casualty
11.2022 - 06.2023
Budtender
AYR Wellness
03.2021 - 07.2023
Warehouse Associate
ID Tech
04.2019 - 03.2020
Certifications through Coursera:
Assets, Threats, and Vulnerabilities
Tools of the Trade: Linux and SQL
Connect and protect: Networks and Network Security
Foundations of Cybersecurity
Play it Safe: Manage security risks
Coursera
Certification in Cybersecurity from Cybersecurity
Truckee Meadows Community College
Summer Bridge Certification from Psychology, Sociology
Edward C. Reed High School
High School Diploma from Ap English, AP Physics
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offSimilar Profiles
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