MIA PENA
KENT,WASHINGTON
Summary
A hard working team leader, energetic and performance driven customer service representative passionate about promoting lasting customer satisfaction by delivering quality service and unparallel support . Able to work throughs a wide variety of setting with boundless positive energy and a deadline in mind.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Swissport International
08.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Ability to always remain professional in stressful situation
Customer Service Representative
Airport Terminal Services Inc
10.2021 - 05.2022
- Helping passengers to check in with their international flight.
- Interact with variety of passengers with interpersonal skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Warehouse Associate
FedEx
06.2021 - 07.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Scanning incoming product with radio-frequency scanners and entered product into inventory management system, allowing clean stock tacking and efficient customer order fulfillment .
Warehouse Associate
Amazon
10.2020 - 05.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Scanning incoming product with radio-frequency scanners and entered product into inventory management system, allowing clean stock tacking and efficient customer order fulfillment .
Fast Food Crew Member
KFC & CHOWKING
01.2015 - 07.2015
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Education
No Degree -
PLMUN
Muntinlupa Philippines High School Diploma -
Jordan National High School
Philippines 06.2014
Skills
- Customer Service
- Interpersonal
- Leadership
- Computer
- Active listening
- Adaptivity
- Problem Solving
- Teamwork
- Sales and Upselling
- Time Management
Video Game
My game is Valorant its a team-based first-person tactical hero shooter set in the near future. Players play as one of a set of agents, Characters based on several countries and culture around the world. In th main game mode, player are assigned to either the attacking or defending team with each team having five player on it.
Languages
Filipino
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Customer Service Representative
Airport Terminal Services Inc
10.2021 - 05.2022
Customer Service Representative
Swissport International
08.2021 - 05.2023
Warehouse Associate
FedEx
06.2021 - 07.2021
Warehouse Associate
Amazon
10.2020 - 05.2021
Fast Food Crew Member
KFC & CHOWKING
01.2015 - 07.2015
No Degree -
PLMUN
High School Diploma -
Jordan National High School
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