Summary
Overview
Work History
Education
Skills
Timeline
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Jamilyn Harris

Henderson,NC

Summary

Versatile Customer Service Specialist highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training. Reliable and driven, with strong time management and prioritization abilities. Hardworking and reliable with an excellent attention to detail.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

BCBS
09.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provide excellent customer service through active listening.
  • Work with customer's confidential information and treated it sensitively.

Customer Service Representative

Aetna & Humana
10.2017 - 09.2022
  • Navigated through multiple computer applications with speed and accuracy.
  • Provide customers with information about their current plans and products and new upcoming changes.
  • Actively listened to customers to understand concerns and resolve issues.

Customer Service Representative

Xerox
10.2014 - 08.2017
  • Provided troubleshooting assistance to all Verizon customers.
  • Ensured productivity met or exceeded service and quality standards.
  • Responded to escalated calls from customer service regarding issues with cell phones, tablets, accessories, service, etc
  • Maintained expectations regarding call quality and team performance goals.

Education

High School Diploma -

J.F. Webb High School
06.2012

Skills

  • Microsoft Office Proficiency
  • HIPAA Certified
  • Medical Claims
  • Type 40 WPM
  • Analytical Skills
  • Communication
  • Interpersonal
  • Multitasking
  • Active Listening

Timeline

Customer Service Representative

BCBS
09.2022 - 08.2023

Customer Service Representative

Aetna & Humana
10.2017 - 09.2022

Customer Service Representative

Xerox
10.2014 - 08.2017

High School Diploma -

J.F. Webb High School

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Jamilyn Harris