Taso Skarlatos
Itasca,IL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Signode Industrial Group LLC
Itasca, Illinois
04.2025 - 11.2025
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders using the company's inventory management system.
- Maintained accurate customer records in the database system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with team members to enhance customer service strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Ventec International Group
Elk Grove Village, Illinois
11.2024 - 02.2025
- Processed orders using the company's inventory management system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Associate/Lead Associate
Aldi
Elk Grove Village, Illinois
05.2021 - 11.2024
- Supervised daily operations to ensure efficient store performance.
- Trained new associates on company policies and customer service standards.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Assisted in maintaining store cleanliness and compliance with health regulations.
- Collaborated with team members to improve customer satisfaction and service speed.
- Resolved customer inquiries and concerns to foster a positive shopping experience.
- Reviewed weekly reports from department heads regarding progress towards meeting established goals.
Education
Bachelor of Science - Business Administration
DeVry University
Addison, IL02.2024
Associate of Arts - Business
College of DuPage
Glen Ellyn, IL08.2021
Skills
- Organizational
- Interpersonal
- Critical thinking
- Data entry
- Data analysis
- Problem solving
- Effective communication
- Attention to detail
- Customer engagement
- Team collaboration
- Customer relationship management
References
References available upon request.
Timeline
Customer Service Representative
Signode Industrial Group LLC
04.2025 - 11.2025
Customer Service Representative
Ventec International Group
11.2024 - 02.2025
Associate/Lead Associate
Aldi
05.2021 - 11.2024
Bachelor of Science - Business Administration
DeVry University
Associate of Arts - Business
College of DuPage