RIKEENA JOHNSON
Gulfport,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Excalibur DDPM
03.2024 - Current
- Verified accuracy of data entered into system to produce error-free reports.
- Managed approximately 25-40 calls, emails, and faxes a day.
- Completed data entry tasks with accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Consistently meet and exceed quality and productivity expectations set by the department on a daily, weekly, and monthly basis.
- Organized, sorted, and checked input data against original documents.
Access Representative
Memorial Hospital
06.2022 - 03.2024
- Obtain prior authorization for certain procedures or treatments if required by insurance plan.
- Organized patient records and database to facilitate information storage and retrieval.
- Verifies insurance benefits, while performing precertification.
- Secures deposits, or establish payment plan in systems.
- Collect basic personal details to register patient into health system.
- Acts as a support to the client for access to hospital services and insurances companies.
Medical Receptionist
Singing River Hospital
03.2021 - 04.2022
- Welcomed patients as he/she arrive, providing a friendly and professional first point of contact.
- Manage appointment calendar, schedule patient visits, and make reminder calls to reduce no-shows.
- Handle incoming calls, answering questions, taking messages and directing calls to appropriate staff or provider.
- Verify patient insurance coverage, ensuring that services provided will be covered.
- Inform patients of any potential out- of pocket costs.
- Provide high- quality customer service, addressing patient concerns and resolving issues promptly and effectively.
Technical Support Representative
Apple
08.2020 - 02.2021
- Managed approximately 50 incoming calls, per day from customers.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems , iPhones, tablets and network connections.
- Provide support to users via various channels, including phone, email, and live chat.
- Ensure clear and effective communication to help users understand and resolve technical issues.
- Maintain detailed records of user interactions, and steps taking to resolve problems.
Education
Associate of Science - Health Sciences
Independence University
Salt Lake City, UT03-2021
High School Diploma -
D'Iberville High School
Biloxi, MS05-2015
Skills
- Written, verbal, and listening
- Time management
- Organizational
- Problem Solving
- Multitasker
- Detailed orientated
Timeline
Customer Service Representative
Excalibur DDPM
03.2024 - Current
Access Representative
Memorial Hospital
06.2022 - 03.2024
Medical Receptionist
Singing River Hospital
03.2021 - 04.2022
Technical Support Representative
Apple
08.2020 - 02.2021
Associate of Science - Health Sciences
Independence University
High School Diploma -
D'Iberville High School
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