Shelly A. Furniss
Cincinnati,Ohio
Summary
Strong planner and problem solver who readily adapts to change. Works independently and exceeds expectations. Able to juggle multiple priorities and meet deadlines without compromising quality. Strong written and verbal communication skills along with superior organizational skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
DuBois Chemicals
06.2018 - Current
- I performed order entry duties entering a high volume of orders per day as well as fielding inbound phone calls assisting customers and sales reps with order status, inventory, billing issues and case management
- In my current role I manage and process a high volume of returns and credits as well as managing case updates and closures.
Customer Service Representative
Sun Chemical
05.2016 - 06.2018
- I performed order entry duties for the International Team entering a high volume of orders for our international customers as well as fielding inbound phone calls assisting customers with order status, international document processing and product availability issues.
Inside Sales Representative/Customer Service Representative
Harris Products Group
04.2012 - 03.2016
- My responsibilities included fielding inbound calls assisting distributors with questions regarding pricing, product availability, purchase order status, billing and general product knowledge
- Conduct outbound sales calls to customers in my territory advising them of current promotions, recommending products based on their business needs and handle special pricing requests to insure competitiveness.
Homemaker/Parent/Volunteer
Homemaker Self
01.1992 - 04.2012
- Promoted student development and engagement by helping organize special activities.
- Coordinated and managed volunteer activities for community service projects.
- Organized drives to gather classroom supplies or fundraise money.
- Acclimated new parents to volunteer work by sharing advice and training on specific processes.
- Co-President of PTA organizing and following through with events, fundraisers, budget plans and overall coordination of school plans and procedures
Education
High School Diploma -
Colerain High School
Cincinnati, OHSkills
- Customer Service
- Team Development
- Executive Management Support
- Quality Control
- Written and Verbal Communication
- Organizational
- Time Management
Timeline
Customer Service Representative
DuBois Chemicals
06.2018 - Current
Customer Service Representative
Sun Chemical
05.2016 - 06.2018
Inside Sales Representative/Customer Service Representative
Harris Products Group
04.2012 - 03.2016
Homemaker/Parent/Volunteer
Homemaker Self
01.1992 - 04.2012
High School Diploma -
Colerain High School
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