Tenasia Taft
Customer Service
Whitmire,South Carolina
Summary
Customer service expert with 8 years of experience resolving account and service issues for new and existing clients. Learned to provide relevant information and options for resolving problems effectively. Im a Detailed-oriented and responsible team player. I have learned to adapt professionally and keep an organized workflow throughout my CSR roles.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Chewy.com
01.2024 - Current
- Built rapport with customers through active listening, empathy, and personalized interactions
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Customer Service Resolution Specialist
IQor Global Services
08.2022 - 12.2023
- Third Party Vendor Inquiries
- Assist Customers with Utilities Accounts, Payments and Collections
- Process Credit Applications
Logistics Specialist CSR
DHL Express
11.2020 - 12.2021
- Internationally tracked supply and coordinated importing/exporting shipments.
- Outbound Queue 55+ calls daily and Inbound calls
- Submitted related documentation in compliance to US Customs
- Oversaw every phase of supply chain, from purchase order, third party communications delivery and invoicing.
Customer Service Representative
Consumer Cellular
04.2018 - 10.2019
- Managed Sales and Cancellation calls with volume of 60+ inbound/outbound
- Handled escalated calls that consisted of account payment and collections with resolutions.
- Responded to customer requests for products, services, and company information.
Education
GED -
01.2020
Skills
Sales
Marketing
Problem-solving abilities
Active Listening
Critical Thinking
Technical Support
Microsoft Office
Payment Processing
Organizational
POS Systems Expert
Timeline
Customer Service Representative - Chewy.com
01.2024 - Current
Customer Service Resolution Specialist - IQor Global Services
08.2022 - 12.2023
Logistics Specialist CSR - DHL Express
11.2020 - 12.2021
Customer Service Representative - Consumer Cellular
04.2018 - 10.2019
Maricopa Community Colleges - Rio Salado Community College - GED,
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