Jameel Muhammad
Oklahoma Turnpike Authority
OKLAHOMACITY,OK
1
Certification
8
years of professional experience
Results-driven Payment Research Representative with a strong background in data analysis and customer service. Known for training new staff and implementing process improvements that simplify workflows and enhance productivity.
Work History
Payment Research Representative/Comptroller
3 Years 1 Month- Conduct thorough research on turnpike operations to support data-driven decision-making.
- Train new staff on research methodologies and tools used within the organization.
- I am responsible for reviewing, logging, and updating customer accounts upon receipt of legal documentation, including bankruptcy filings, death certificates, and bill of sale. I ensure the appropriate account records are accurately updated and maintained based on the documentation received.
- Researching and posting lost or misapplied payments, ensuring payments are accurately applied to the appropriate customer accounts, and processing refunds when necessary. I handle payments received through multiple methods, including virtual credit cards, EFT, mailed checks, and over-the-phone payments, while researching discrepancies and resolving posting issues.
- Identify and present information regarding system bugs and process flaws that impact daily operations. I help identify solutions and improvements that simplify task and workflows for other representatives, increasing efficiency and reducing unnecessary steps.
Labor Worker
1 Year 4 Months- Loaded and unloaded materials, ensuring timely availability for production lines.
- Operated various machinery to efficiently complete production tasks.
- Collaborated with supervisors to streamline workflow processes and reduce downtime.
- Assisted team members in maintaining safety protocols and equipment cleanliness.
- Trained new labor workers on operational procedures and safety regulations.
- Maintained accurate logs for product quality, inventory levels, and task completion times. I also monitored inventory counts to determine when future products orders were needed and ensured adequate stock levels.
Visual Material Handler
9 Months- Operated forklifts and pallet jacks to efficiently transport materials throughout warehouse.
- Coordinated inventory management processes, ensuring accurate stock levels and timely replenishments.
- Monitored safety protocols, reducing workplace incidents and enhancing team compliance with regulations.
- Trained new staff on equipment operation and safety procedures, fostering a culture of safety awareness.
Account Manager
11 Months- Managed account renewals, ensuring timely processing and compliance with client requirements.
- Fostered strong client relationships through proactive communication and tailored service solutions.
- Coordinated cross-functional teams to streamline operational workflows and enhance service delivery.
Shipping and Receiving Associate
1 Year 2 Months- Coordinated inbound and outbound shipments to ensure timely delivery and accurate inventory management.
- Operated forklifts and pallet jacks to efficiently move products within warehouse environment.
- Inspected incoming materials for quality compliance, reducing discrepancies in inventory records.
- Collaborated with team members to streamline packing and shipping processes, enhancing overall productivity.
Education
No Degree - General Studies
- CDL Course
Skills
Qualitative research
Research design
Strong analytical skills
Problem-solving
Attention to detail
Time management
Client account management
Microsoft office proficiency
Computer proficiency
Adaptability
Critical thinking
Data management
Presentation skills
Microsoft Office Suite
Problem-solving abilities
Microsoft Office expertise
Certification
Cyber Security Training,
PCI Data Security Training,
Excel level 1,
AI and System Security,
Blood Borne Pathogen Training,
Harassment, Discrimination & Bully Prevention,
Human trafficking Awareness.
Timeline
Payment Research Representative/Comptroller
Oklahoma Turnpike Authority
07.2023 - CurrentRead More
Visual Material Handler
Mathis Brothers
11.2021 - 08.2022Read More
Labor Worker
Certified Source
08.2021 - 12.2022Read More
Account Manager
Dealers Auto Auction Of OKC
09.2019 - 08.2020Read More
Shipping and Receiving Associate
ATC Drivetrain
05.2018 - 07.2019Read More
University of Central Oklahoma
No Degree from General Studies
Read More
American Truck Training
from CDL Course
Read More