Randolph Roper
Summary
Skilled Researcher enthusiastic about supporting advancements in Product Design. Passionate about increasing knowledge to drive growth and needed improvements. Ready to apply knowledge and seven years of experience in research.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior UX Design Researcher | Assistant Vice President - Research
U.S. Bank
08.2021 - 04.2024
- Primary UX Design Researcher responsible for leading preliminary discovery, user testing and providing formative insights for multiple product teams; ranging from corporate to consumer banking
- Lead researcher in introducing U.S
- Bank's User Experience Design teams to moderated usability testing, utilizing UX tool UserZoom
- Work closely with UX Director, UX Managers, product managers, product owners, scrum masters, software engineers, designers and content strategists to advance product sprint cycles
- Conduct user tests and interviews, present findings, deep analysis and synthesis, recommend solutions and generate executive reports for product leadership
- Provide both quantitative and qualitative research, design test plans and studies, use UX research and design tools such as UserZoom, Qualtrics, Quantum Metrics, Mural and Figma
- Award-winning Silver Shield researcher, for work advancing Corporate Payment Solutions product from ideation to launch
- Annual Nielsen Norman Group in-person research training.
UX Research Analyst
UPS
07.2020 - 05.2021
- User Experience Research Analyst in UPS' digital experience department, providing user behavioral insights for ups.com and UPS applications development
- Primary researcher in providing key insights for UPS' SimpleRate box initiative; which offered new packaging options to customers across all UPS store locations
- Led UX research for UPS' Net Promoter Score focus
- Worked with Customer Experience (CX) team, stakeholders and product teams to conduct key research, interview customers and problem solve UPS customers most common journey pain points
- Provided both quantitative and qualitative research, designed test plans and studies, used UX tools such as UserZoom, Qualtrics, ForeSee and Adobe Analytics
- Primary UX team qualitative researcher.
UX Researcher
Randstad
05.2019 - 01.2020
- Stateside UX Researcher, heading international software development project, in coordination with Randstad International (Netherlands) and Google
- Led UX Research in the design, development and launch of Randstad's company-wide software launch, effective to 60,000 Randstad recruiters worldwide
- Conducted desktop and mobile application qualitative research (test plans, usability testing, user interviews, focus groups, ethnographic studies, interviews, etc.)
- Conducted quantitative research (surveys, A/B testing, card sorting, Information Architecture, heuristics, etc.)
- Worked directly with a team of Scrum Masters, Product Managers, Stakeholders, Designers, Data Analysts, Engineers and Developers
- Synthesized data and presented recommendations for UserInterface development to product team.
UX Researcher
Metro Southern Media
06.2017 - 05.2019
- Provided User Experience Research and Design for various businesses and nonprofits; in development of desktop, mobile websites and applications
- Defined goals and metrics, developed test plans, user flows, personas, journey maps, wireframes, prototypes and Information Architecture, through qualitative and quantitative UX methods, including focus groups, usability testing, interviews, surveys, concept testing, card sorting, Google Analytics, affinity maps, tree testing and eye-tracking
- Designed User Interfaces using design tools such as Axure, Figma, Sketch and Whimsical.
Education
Bachelor of Arts - Psychology
University of South Carolina
Skills
- UX Research
- User Experience
- Surveys and Interviews
- Qualitative Research
- Quantitative Research
- Information Architecture
- Wireframing & Prototyping
- Usability Testing
- Qualitative Interviews
- Survey Design
- Generative Research
- Diary Studies
- Actionable Insights
- Attention to Detail
- Active Listening
- Critical Thinking
- Cross-Functional Teamwork
- Effective Multitasking
- Knowledge Sharing
- Documentation and Reporting
- Data Synthesis
- Fieldwork experience
- Strong Work Ethic
- Deep-dive data analysis
- Best Practices
- Research Planning
- Data collection and organization
- Qualitative and Quantitative Research
- Discovery
- Driving Decision Making
- User Needs Analysis
- Research presentation
- Behavioral Analysis
- Interview techniques
- Team Collaboration
- Statistical Methodologies
- UserZoom
- Qualtrics
- Figma
- Axure
- Google Analytics
- Jira
- SurveryMonkey
- Adobe XD
- Sketch
- Lookback
- Whimsical
- UserTesting
- PowerPoint
- Microsoft Office
- Sharepoint
- Quantum Metrics
- Mural
Certification
- General Assembly, User Experience Design
- Georgia Institute of Technology (Coursera), Intro to User Experience Design
- Udemy, UX & Web Design - Mastery Course
Timeline
Senior UX Design Researcher | Assistant Vice President - Research
U.S. Bank
08.2021 - 04.2024
UX Research Analyst
UPS
07.2020 - 05.2021
UX Researcher
Randstad
05.2019 - 01.2020
UX Researcher
Metro Southern Media
06.2017 - 05.2019
Bachelor of Arts - Psychology
University of South Carolina
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