Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
AWARDS
Timeline
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Jameel Taylor-Williams

Pompano Beach

Summary

Detail-oriented, analytical, and highly-motivated System Administrator with an active Secret Clearance and 5 years of experience with building virtual servers using VMWare, managing user accounts in Windows Server Active Directory and Microsoft Office 365, administering email accounts on Microsoft Exchange, and providing calling services through Cisco Unified Communications Manager and Avaya IP Office Manager. Able to adapt and overcome any obstacle through efficient teamwork and troubleshooting skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Specialist

Sinai Residences
02.2023 - Current
  • Fulfilled over 2000 help desk tickets on Ninja RMM and SolarWinds Service Desk assuring users with the services they need for daily operations
  • Configured and managed over 250 VoIP phones on Avaya IP Office Manager and Avaya Voicemail Pro Manager ensuring reliable call services to all users
  • Managed over 120 user accounts in Microsoft Office 365 Enterprise and Microsoft Server 2022 Active Directory Hybrid Cloud infrastructure
  • Administered Apple and Android cellular services using Maas 360 Mobile Device Manager, Microsoft Intune MDM, and Apple Business Manager to over 60 users
  • Applied network implementations and corrections using intermediate knowledge of Cisco Meraki’s cloud network platform
  • Utilized Qualys Vulnerability Scanner to identify, secure and maintain a TruRisk score of under 25% for over 150 network assets
  • Provided expert troubleshooting skills on MAC and iOS devices, guaranteeing customer satisfaction

Data Systems Administrator

United States Marine Corps
04.2022 - 12.2022
  • Completed over 50 help desk tickets using BMC Remedy IT service management application.
  • Coordinated a team of 5 members to guarantee the efficient completion of daily tasks
  • Delivered expert troubleshooting skills and customer service to users on base ensuring customer satisfaction

Data Systems Administrator

United States Marine Corps
12.2018 - 03.2022
  • Created and administered Windows Server Active Directory domain user accounts for more than 500 users to provide complete user satisfaction
  • Monitored and maintained server stack containing over 30 virtual machines establishing important network services for all users
  • Installed and managed over 100 Cisco VoIP phones using Cisco Unified Communications Manager ensuring reliable call services to users
  • Created, and managed Tenable Security Center server to install updates and security patches to ensure full security compliance

Education

High School Diploma -

Deerfield Beach High
Deerfield Beach, FL
01.2018

Intro to IT/ A+/CCNA - undefined

Atlantic Technical Center
Coconut Creek, FL
01.2018

Skills

  • Computer System Administrator
  • Computer Networking
  • Windows Server 2012, 2019, 2022
  • Microsoft Office 365 Products
  • Microsoft Intune
  • Microsoft Exchange
  • SolarWinds Service Desk
  • Systems Troubleshooting
  • Technical Support
  • Cisco Unified Communications Manager
  • Maas360 Mobile Device Manager
  • Apple Business Manager
  • Avaya IP Office Manager
  • Avaya Voicemail Pro Manager
  • Tenable Security Center
  • Ninja Remote Monitoring and Management
  • BitDefender antivirus
  • Qualys Vulnerability Scanner
  • Cisco Anyconnect VPN
  • Cisco Meraki
  • MAC, IOS, Windows Troubleshooting
  • Customer Service
  • Cybersecurity expertise
  • Ticket management

Certification

CompTIA Security+ Jul - 2024

LANGUAGES

English
Jamaican Patois

AWARDS

Sinai Residences August 2022 Employee of the month, Marine Corps Good Conduct Award, Marine Corps Global War on Terrorism Award, Marine Corps National Defense Award

Timeline

IT Specialist

Sinai Residences
02.2023 - Current

Data Systems Administrator

United States Marine Corps
04.2022 - 12.2022

Data Systems Administrator

United States Marine Corps
12.2018 - 03.2022

Intro to IT/ A+/CCNA - undefined

Atlantic Technical Center

High School Diploma -

Deerfield Beach High