JAMON T. DRUMMOND
Burke,Va.
Summary
Experienced IT Specialist with over 15 years of expertise in Infrastructure Support in both Government and Classified agency environments. I have helped maintain Network infrastructure from a security perspective as well as integrity perspective. Proven track record in leading technical projects, including the integration of Multi-Factor Authentication, implementation of server upgrades, and Cyber Security teaching to enhance security and operational efficiency. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Specialist
Department Of Human Resources (DCHR)
01.2015 - Current
- Led migration of Multi-Factor Authentication for 300+ users, including training and SOP development for users and technicians
- Managed upgrade of 8 Windows Virtual Servers from 2012 to 2022 Windows R2
- Oversaw integration of Uniflow (secure print) for PII safeguarding
- Stood up new 2022 Windows R2 Virtual Server for Secure Print database management application
- Conducted account maintenance and synchronization with LDAP accounts
- Created user guides, FAQs, and SOPs for account management
- Generated monthly printing reports and statistics
- Provided support for VPN/McAfee-related issues during virtual telework for 200+ users
- Executed password changes and Office 365 mailbox creations, updated mailbox accounts, created shared mailboxes for group use
- Utilized remote tools (Bomgar) for system support
- Conducted Active Directory maintenance and cleanup
- Led Ivanti Virus Scan management and testing
- Collaborated with NOC technicians for application server setup, Firewall access for secure websites, and creating and maintaining secure IP addresses for network accounts
- Deployed production servers for Fileserver and SQL database
- Managed self-serving ticketing applications (Remedy, ServiceNow)
- Processed tickets and supported HRSD Oracle database (PeopleSoft)
- Contract Administrator (CA) for Canon copiers with a $200,000 budget
- Signed off on monthly invoices and maintained copiers functionality thru maintenance agreement with Canon rep
- Bitlocker encryption setup and decryption access
- Human Resource Management program.
Senior System Administrator
Akimeka LLC.
01.2007 - 01.2015
- Senior System Administrator with 6 years of experience managing server infrastructures and data-center operations across multiple platforms (Unix, Linux, Windows)
- Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance
- Experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure
- Performed and scheduled network backups of file and data servers, as wells as for ten physical servers, and over fifty virtual servers on classified networks
- Worked on wide range of Cisco and Foundry switches, including patching and network cables for port activations
- Pushed and downloaded patches to keep servers on a high level of integrity with the most up-to-date Microsoft patches for IAVA’s systems
- Managed and setup Visual Tele conferences for high-ranking DOD officials
- Reimaging of laptops and desktops with the deployment of Windows 7 OS
- Managed and created accounts in Active Directory, as well as setting up and maintaining permissions to accounts i.e
- (user, computer, server)
- Creating accounts for VOIP systems on site
- Currently working on setting up multiple virtual servers for site upgrade from windows 2008 to windows 2012 R2.
Software Quality Assurance Test Team
B-3 Solutions Inc. (DTRA)
01.2006 - 01.2007
- Provide software testing services to government and other public agencies and emerging growth companies and institutions
- In addition reviews too assure that all performance and contractual requirements are met, i.e
- Test schedules, test requirements, probability ratios regarding test data
- Participate in peer reviews and control quality gate reviews, in regards too functionality, reliability, and usability
- Using tools such as CHM link checker, and rational test suite.
Education
Skills
- Security
- A Certified Windows 7
- Symantec Administrator Secret Security Clearance
- Active Directory Admin
- VERITAS Netback Admin
- VTC Qualified
- Troubleshooting
- System Upgrades
References
References available upon request
Certification
Security +
A +
HDMI (helpdesk admin)
Contract Administrator
Pass Administrator
Emerging HR Leader training
Timeline
IT Specialist
Department Of Human Resources (DCHR)
01.2015 - Current
Senior System Administrator
Akimeka LLC.
01.2007 - 01.2015
Software Quality Assurance Test Team
B-3 Solutions Inc. (DTRA)
01.2006 - 01.2007