Sohaib Ahmad
Clinton,IL
Summary
A bright, talented and ambitious Desktop Support Engineer with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies to play a key role in a diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit deadline oriented and having the ability to organizes present complex solutions clearly and accurately. Looking for a suitable IT support Specialist position with a successful and dynamic company that offers room for progression.
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
16
16
years of professional experience
Work History
Senior IT Support Specialist (Laptop & Desktops)
New York computers Pty Ltd
South Africa
11.2015 - 07.2023
- As a team lead, i was in charge of complete IT Support( hardware & software).
- Providing best solution's for ticket's issued.
- Delivered onsite technical support 55 to 150 employees.
- Installed, configured, and maintained computer hardware and peripherals for over 300 end-users.
- Diagnosed and resolved hardware-related issues, reducing downtime by 30%.
- Conducted routine hardware audits and updated inventory records.
- Collaborated with software teams to ensure seamless hardware-software integration.
- Provided technical support and training to staff on hardware usage and best practices.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for more than 300 clients.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Used ticketing systems to manage and process support actions and requests.
Desktop Support Engineer
A & T Global SDN BHD
Malaysia
02.2007 - 07.2012
- RESPONSIBLE for the installation and maintenance of IT equipments
- DUTIES: Diagnosis of desktop issues
- Application networking and infrastructure issues
- Experience of supporting a wide and varied client base
- Troubleshooting PC’s, Laptops
- Providing 1st/2nd line support to users
- Experience in Flashing and updating of software and hardware of smart, phones & Handphones complete repairing of all kind of mobiles Nokia, Sony Ericson, Samsung, Black Berry, I Phone etc
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Education
D.A.E (Electronics) - Electronics Equipment Installation And Repair
Sir Syed University Karachi
Karachi03.2004
Bachelor of Science - Computer Science
Karachi University
Pakistan 03.2003
Skills
- Comptia A
- CCNA
- Linux
- Project Manager
- Active Directory
- Server Management
- Azure
- Microsoft Office 365 Support
- Windows & Mac Support
- Jira TIcketing Software
- Point of sale
- Call Center Support
- Software Trouble Shooting
- Networking
- MCSA
- Security
- Virtualization Technologies
- Printer troubleshooting
- Software Installation
- User Training
- Mobile Device Support
- Remote Desktop hardware & software support
Personal Information
- Father's Name: Sher Bahadur
- Title: DESKTOP SUPPORT ENGINEER
- Date of Birth: 05/14/1980
- Gender: Male
- Nationality: Pakistani
- Marital Status: Married
- Religion: Islam
Green Card Holder
True
References
Will be furnished on demand
Timeline
Senior IT Support Specialist (Laptop & Desktops)
New York computers Pty Ltd
11.2015 - 07.2023
Desktop Support Engineer
A & T Global SDN BHD
02.2007 - 07.2012
D.A.E (Electronics) - Electronics Equipment Installation And Repair
Sir Syed University Karachi
Bachelor of Science - Computer Science
Karachi University