MICAIAH CHRISTOPHER
Senior Support Analyst
Newhall,CA
Summary
Senior Support Analyst seeking fulltime employment as IT Technician Profile: Master's University graduate with BS in Information Systems, CompTIA A+ certified technician pursuing Network+ certification.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Support Analyst
The Master's University IT Operations
Santa Clarita, CA
08.2020 - Current
- Resolving Tier 2 tickets touching on user accounts, hardware, network, LMS systems
- Breaking down and evaluating user problems, using personal expertise and probing questions.
- Training and developing skills of Part Time Support Staff.
- Maintaining AD records of current with accuracy and efficiency.
Senior Technician - Part Time Support Staff
THE MASTER’S UNIVERSITY IT Operations
SANTA CLARITA, CA
08.2018 - Current
- Facilitating incoming reports hardware and software problems on campus
- Troubleshooting Tier 1 computer and networking problems with swift resolution times
- Training part time support staff in IT Operations procedures
Education
Bachelor of Science - Information Systems
MASTER’S UNIVERSITY SANTA CLARITA
09.2016 - 05.2020
Skills
CompTIA A
Office 365 Administration
Active Directory Administration
Google Workspace Administration
Application installations
Desktop support
Staff education and training
Problem-Solving
Application support
Technical assistance
Critical Thinking
Additional Information
- HONORS AND ACTIVITIES: Presidents List – Fall 2016-Spring 2020 Recipient of Distinguished Award - an academic scholarship, Computer Science Club member
Timeline
Senior Support Analyst
The Master's University IT Operations
08.2020 - Current
Senior Technician - Part Time Support Staff
THE MASTER’S UNIVERSITY IT Operations
08.2018 - Current
Bachelor of Science - Information Systems
MASTER’S UNIVERSITY SANTA CLARITA
09.2016 - 05.2020