Jameela Thomas

Directed scheduling operations and controlled patient flow to ensure efficient appointment management.

• Recorded patient histories and vital signs with precision to enhance treatment planning.
• Facilitated laboratory tests and procedures while ensuring adherence to safety protocols and regulations.
• Facilitated patient education on health management practices to enhance preventive care and wellness strategies.
• Streamlined organization and sanitation of exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Trained and mentored junior staff on best practices in patient care and office protocols.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Administered patient care and assisted with examinations to enhance overall clinic efficiency.

• Performs/assists in numerous procedures including vital signs (BP, HR, HT, & WT), EKG, BMI, vision test, specimen collections, and venipuncture when necessary
• Provide appropriate assistance in the medical triage of patients
• Stock Examination rooms with supplies on a daily basis and as needed
• Assists providers with procedures and routine examinations in the examination rooms
• Records pertinent medical information in the medical records
• Assist nurses in preparing, completing, and maintaining medical records and reports
• Performs routine clinical administrative operations including photocopying records, updating prenatal logbook, follow-up on abnormal labs and referrals, calling patients when necessary, mailing letters to patients, and faxing
• Complete daily maintenance of equipment and log accordingly
• Run controls on equipment daily
• Assists nurses in checking emergency box and refrigerator temperatures
• Assists nurses with ordering medical supplies as needed
• Provides health counseling to patients, including HIV counseling
• Facilitates related services for health center patients as appropriate with respect to their confidentiality and privacy
• Coordinates with health care team to facilitate the highest quality of health services for patients
• Compliance with Infection Control policies and procedures
• Performs other related duties as assigned
• Assist with GYN procedures such as Loop Electrosurgical Excision Procedure, Colposcopy, Cervical Biopsy
• Prepare room for birth control procedures such as Nexplanon and IUD insertion and removal
• Administered patient care and assisted with examinations to enhance overall clinic efficiency.

• Greet patients and provide basic orientation to the center and all available services
• Check-in and screen all patients to determine their insurance
• Obtain accurate and complete personal information from the patient as required for registration and enters into the Practice Management System
• Monitors the ECW office visits screen to assure patients are processed and checked out timely.
• Verify patients' insurance coverage and schedule patients' appointments
• Collects co-payment fees, tracks payments and open balances
• Answer a high volume of phone calls appropriately and follows up on return calls
• Maintains inventory of the equipment stock and supplies
• Scanning of medical records documentation/report
• Perform Vital Signs on patients
• Perform Phlebotomy, EKG, and PPD's accurately on patients
• Properly handle blood and urine specimen before sending to the lab
• Prepare examination rooms and assist the Physician and PA during medical exams
• Assist in patient Flow and Patient Care
• Accurately file patients' charts / EMR efficient
• Obtain Authorization from insurance companies for Radiology imaging and Pharmaceuticals

• Maintain the cleanliness of the patient's surroundings
• Assisted with patient check-in and check-out processes. Supported administrative staff in managing patient records. Facilitated communication between patients and healthcare providers.
• Schedule patient appointment in accordance to provider availability
• Triage patient and assist with minor procedures as necessary
• Stock exam rooms and keep inventory
• Perform Phlebotomy, EKG and PPD skin testing on patient
• Properly handle blood and urine specimen and process for external lab
• Collect co-payment and verify insurance
• Executed process improvements that optimized operational efficiency in healthcare service delivery.

• Review customer account, ensuring payments are updated, and process in-persona and over the phone payments as needed
• Assist Customer via phone, email, and face to face interaction
• Ensure customer items are delivered on schedule, and providing updates to the customer by being a liaison with the delivery department
• Upsell customer products as needed
• Uptrain all employees on new material and in formation implemented
• Revise and update al training material, ensuring all information is current and easily accessible to all employees
• Perform side by side coaching session with employees while on live calls, to ensure adherence to company policies while providing customer satisfaction
• Be a liaison between the call agent and management team to discuss the training that will be needed per agent
• Answer inbound customer calls and assist with all inquiries or transfer to the correct department that would be better able to assist the customer at the time
• Accept customer payments and/or upsell to a better product
• Ensure that monthly KPIs are met and surpassed