Jameelah Honeycutt
Monroe,LA
Summary
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, which focus on optimizing processes and supporting team objectives. Flexible with shifts and available to work weekends.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coast Professional Inc
Remote
08.2024 - 01.2026
- Trained new customer service representatives on company policies, procedures, and best practices
- Investigated and resolved customer inquiries and complaints quickly
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Transaction Specialist
JP Morgan Chase
Monroe, LA
07.2022 - 05.2023
- Enhanced team productivity with effective communication and collaboration strategies
- Identifying errors in a timely manner that may impact the customer
- Working independently and/or as a team player meeting strict deadlines
- Payment processing & performing work that exceeds Chase’s standards
- Prepping docs for imaging and depositing
Administrative Assistant
Alarm Monitoring
Remote
07.2019 - 06.2022
- Performed data entry and verification for insurance documents and patient intake forms
- Scheduled appointments and processed authorizations using EMR systems
- Managed digital filing and data classification of sensitive patient information
- Adapted quickly to changes in claim processing software and client requirements
Education
High School Diploma -
Wossman High School
Monroe, LA05-2019
Skills
- Ethernet-Based Connectivity Compliance
- Fast Learner & Detail-Oriented
- Data Entry & Document Verification
- Deadline-Driven & Organized
- Remote Work Proficiency
- High Typing Speed & Accuracy
Certification
- Microsoft Excel Certification- Intermediate Level
Custom
- Available Upon Request
Timeline
Customer Service Representative
Coast Professional Inc
08.2024 - 01.2026
Transaction Specialist
JP Morgan Chase
07.2022 - 05.2023
Administrative Assistant
Alarm Monitoring
07.2019 - 06.2022
High School Diploma -
Wossman High School