Jameelah King
Mobile,AL
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Aflac
10.2022 - 02.2024
- Working directly with business owners and Human Resources (HR) representatives to provide voluntary benefits and other value-added services to employees
- Generating new business opportunities through company-provided leads and marketing efforts as well as personal networking and referrals
- Conducting sales presentations and enrollments at worksites and in remote environments
- Providing excellent customer service and claims support to new and existing policyholders
- Attending team meetings, product trainings and mentor sessions as encouraged by the sales team manager.
Customer Service Representative
Results Company
09.2019 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Help Desk Support
Cirrus Systems, Inc.
04.2021 - 05.2023
- Remote in systems to resolve issues
- Update software
- Order, package & send out new equipment
- Speak with callers & input data.
Education
Murphy High School
Mobile, AL05.2019
Skills
- Order Fulfillment
- CRM Software
- Microsoft Windows
- Desktop Support
- Technical Support
- Customer service
- Phone etiquette
- Sales
- Cold calling
- Communication skills
Additional Information
Works well independently or in a group setting, Commended by management for excellent customer service skills., Resolved 10+ software and hardware issues per week, including issues with workstations, printers, and Microsoft suite issues (excel, word, Outlook)., Adequately communicated challenging issues to Tier II & III team to escalate an advanced issue for a resolution., Knowledge and understanding of basic Microsoft software packages and windows 10 & 11 operating systems., Skilled in providing customer and end-user help desk support and using a 'ticket system' based software to document various helpdesk issues.
Timeline
Insurance Agent
Aflac
10.2022 - 02.2024
Help Desk Support
Cirrus Systems, Inc.
04.2021 - 05.2023
Customer Service Representative
Results Company
09.2019 - 07.2023
Murphy High School